Ford for Sale in Riverhead, NY

My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car. But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best!

Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you right. My salesperson, Mark Layburn has always been there to find me just the right vehicle at a fair price. After the sale, he continues to make sure that we're properly taken care of with service. It's rare to see that commitment to customer satisfaction. I'm grateful for our relationship.

Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my family lease and renew our leases for both our escape and fusion No need to look at any other dealer

Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchased a vehicle from there. And my mom won't go anywhere else.

I have been a loyal customer since 1986. Although I have no complaints regarding the service department, Mark Layburn is the reason I keep coming back! He is honest and is always willing to go the extra mile to help me. He has never failed me when it came to solving a problem. Thanks to Mark, I purchased a 2018 Explorer in August, I couldn't be happier!

Been buying cars here since the late 1980's . Mark Layburn has been my salesman and I would recommend him to anyone. The service department has always been helpful especially Frank and Chris.

Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle

I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the first time .also want to thank John tamburino for helping me with my issue.

Otis Ford is definitely worth a visit. Patience and thoughtfulness was demonstrated all through my experience! I walked into Otis Ford with a terrible situation and Matt quickly worked very hard to help me. I couldn???t be more pleased. I purchased a 2018 Ford Escspe . LOVE IT!!! The dealer is equipped with friendly and uplifting team members. Lou was another team member that helped along my deal. They made my first time shopping for a new car a blessing!! As a woman, I never felt more comfortable buying a car.

My family has purchased five vehicles from them in the past three years. From sales to service they are the finest.

Great job getting me out of my lease with little negative equity and into a beautiful 2014 Dodge Ram 1500. The salesman Jim Kelly is a pro and a straight shooter, he cares about his customers and the vehicle he is selling. Only con is the high interest rate you must accept to make the deal, but you can refinance with your own bank, small inconvenience for the great deal I received. I highly recommend Jim Kelly and this dealer.

Sales representative were very easy to work with and willing to work with me to class the deal. No high pressure sales tactics. Would recommend this dealer to anyone looking for a car.

Mazen was great! He was a huge help and made the car buying process easy! Would deffinily reccommend to anyone looking for a new car

Mazen helped us get a car at this dealership and it was a great process all the way through. We got the car and color we wanted with all the features and I can't wait to start driving it. Very nice staff!

I had a very smooth and pleasant new purchase (lease) experience for a new RX350L. Carlos Vargas was the sales consultant for me, who was very prompt to respond to my initial email enquiry, followed up by phone calls. After some negotiation, we agreed on the price and ended up purchasing the car from this dealership. Finance Manager Robert Meyers was also a very polite and pleasant, so was Sales Manager Tim Burns. I brought my whole family for test drive to ensure the whole family liked the car. Carlos was patient with my kids who were getting excited and all over the place, and actually managed to engage all of us in this car buying experience. He knows how to handle kids very well. The delivery process went very smooth as well. Everyone was on time for all my appointments and dealt with our business efficiently and smoothly. On the day of delivery, Shawn was phenomenal in explaining in detail how to actually use the new car, and he set up my smartphone app, paired the phone with the car, and even helped me with the garage door opener setting. I'm still learning how to fully utilize the fairly complicated navigation/audio system, etc, but Shawn's guided tour was extremely useful to get started. Lastly, Carlos Vargas was extremely helpful, polite, and was pleasant to work with throughout this process. There was not a single instance when I felt uncomfortable or being pushed to make a purchase. All in all, I had a very positive experience with this dealership (better than my previous experiences with non-Lexus dealers which were outside NY).

sales person was excellent, finance was quick and accurate. Delivery of vehicle was fast. Condition of vehicle at delivery was clean

Tyler Impressed us so much with his attitude toward life and his attention to us as customers and our needs. The tour he provided us with the dealership showed the pride he has in Bandfon and in the Hyundai product he represents. We were so impressed that we purchased 2 new Sonatas.

The staff was both friendly and professional, making my car buying experience very easy. My sales associate Peter was excellent at informing me about all the features in my car and answering all of my questions thoroughly. He had a great personality and was very knowledgeable about the product. He helped me pick out the perfect car and made the buying process a breeze!