Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison with my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.
Mr. Tameem Altameemi Thank you so much for your kind and Professional support in helping me buy a car. You are awesome and pleasing person.The service was excellent. I am grateful to you the way you supported me to strike the deal. I will recomend Ford sunnyvale to my friends and relatives. Mr. Tameem Altameemi is a good sales person. Thank you again for a satisfied and wonderful service.
I came here to buy a LEAF and I was pretty picky, but they took care of everything and gave me a very good price! I can call them any time with questions and they genuinely seem happy to help. This is now my first choice when it comes to dealerships.
I came to this dealership because they had a very specific and rare car that i had been looking for. I week before I went to the dealership, i spoke to Peter Ong in the sales dept and he very carefully informed me of the process of getting it. Long story short, i ended taking an eight hour bus ride to the dealership the following week to see if o could buy the car. Peter picked me up from the bus station and took me out to lunch after he heard i hadn't eaten all morning. My car wasn't going to be ready until the following day so the dealership put me up in a hotel after Peter informed them of the bus trip i took to get there. Peter drove me to the hotel and picked me up the following morning and even bought me breakfast! Peter is the nicest guy you'll meet and he made the hassle of getting a new car an absolute breeze. If you ever need to get a car from this dealership, get in touch with Peter, he will go above and beyond for you. I promise you won't regret it!
Rented a truck while shopping for a replacement to the most heavily-used truck in our fleet. Roger was very accommodating with some tight scheduling requirements and the rental unit was perfect for our needs. Then Matt worked some magic to actually find the same truck to sell so I ended up with the perfect one-stop, rental/purchase, double-deal… with no down time. It's now been a month using our new truck 6 days a week… thanks to the Hengehold crew!
I truly want to thank you from the bottom of my heart to Ron Reyes I had an absolute amazing experience with him every single time I have taken my vehicle they???re also with another advisor Payam peikazi these two advisers Are absolutely amazing worth the experience of going and taking your vehicle and they both take care of the customer right when you reach there until their customers vehicles ready for pick up I absolutely love this dealership I believe Fremont Mercedes is the top Mercedes dealership in California I have every time I came in there and left me with an amazing experience I want to thank Mercedes for having such service advisors
Best auto service in the Bay Area.
Jon (Jonathan) is the best person you can ever ask for. He's just amazing. He TRULY cares. Micah from the service team has also been very helpful. They simply have a great team of caring experts who know KIA cars.
I just purchase my Chevrolet Colorado 2016 from Michelle and Roger , they both made the transaction very easy never pushy and had the answer to all my questions , would definitely recommend Apexcarsnet to all my family and friends.
Do not like your pre-checked Service Report, on my last service my windshield washer fluid was bone dry- what else was left undone??? Service items should be completed then checked off so Sevice Technicians cannot forget to perform checks.
Great Job !
This dealership has provided better service than any other Ford dealership I have gone to.........for service.
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