By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
Great truck for towing or daily driver.
by MartyK from Duluth Georgia
December 20, 2018
Great truck and a stylish daily driver! Purchased it new and currently have 14,000 miles on it. Use to be a Ford truck guy but I’m not disappointed with the switch. Only two issues with it since new. The outside ambient temperature sensor was not giving correct temperature. Also, the wireless charging pad on the center console never worked. As it turns out, all the 2017’s with this feature didn’t work. GM developed a replacement charging pad but did not cover the replacement under warranty. It cost me $275.00 to have it retrofitted with the new charging pad. It looks identical to the old pad except this one works on my IPhone X and my wife’s Samsung. How can GM sell a feature that doesn’t work in first place and the charge you to have it fixed?? That’s the subject of another conversation.
Outstanding customer service. I’m unable to speak and they made the process seamless. Paul was extremely helpful and answered every question we had. Sadly their vehicle was outside of the factory bumper to bumper warranty.
Best truck I have owned to date
by Todd W from Tampa, FL
December 14, 2018
Phenomenal, may not be the Denali but is pretty close with only a few options missing, best vehicle I have owned or driven. Love it!
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
Looks great and has a surprise under the hood
by RSJ from KOHLER, WI
November 28, 2018
It's a truck. But it's also so much more than that. The seats are comfortable, it has all of the latest electronic features, and it's pretty as can be, but the best part is the 6.2L Engine.
Not for the faint of heart.
My two contacts were with Harry The salesman and Steve in the finance department. Both were extremely knowledgeable and professional. Let me just start by saying I live two hrs from this dealership and Harry made the one day prossess a pleasant experience. Steve in the finance department was also completely professional and answered all my questions with confidence and knowledge. I would definitely recommend this dealership to people I know, and will definitely consider this dealership in future vehicle purchases.
by Mike K from Appleton, WI
October 23, 2018
Great buy for the money! My compay has a fleet of vehicles, and I will definitely keep another GMC in mind when buying our next truck.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Linus H from Butler PA
November 2, 2018
So far I like the truck a lot, the only disappointing thing so far is the gas mileage. I’m not getting what I expected at only 12 mpg
Cody was friendly, timely, knowledgeable, focused. Listened to my description of the issue and drove with me to hear it firsthand. Promptly called when the car was ready.
The best truck I ever owned
by Kennyrooh from Collinsville, Illinois
January 3, 2019
My 2017 GMC Sierra SLT is the best truck I ever owned. The headlights are very bright making it easier to see at night with the automatic highbeams. The Bose radio has excellent sound. I average 20 miles to a gallon in the city. The seats are very comfortable and the back seat in the crew cab has plenty of room for adults. The interior is very quite. The parking sensors and lane guidance system work very well. Yes, I love this truck.
Great car buying experience.
Quality vehicles with No pressure, no gimmicks, no forced video presentations.
Robin was excellent to deal with, great personality, punctuative and covered all details of transaction. Very relaxed Enviornment
Love my GMC pickup
by Bunchy from WEST FARGO, ND
October 23, 2018
I ordered all the new safety features, which also came with a lot of "extras", such as Bose speakers, heated/cooled seats, driver 1&2 remembrance... I wasn't interested in all the "extras" but you have to order in "packages" so I got them. I do not like that I had to spend so much more due to the "packages". I have to say, that I love the Bose speakers and would pay extra for them the next time! Also love the heated seats (ND winters!). I got tan leather seats and thought that I would need the cooled seats but found that I didn't need it at all, maybe black would need them? Cooled seats feels weird and my leather didn't get that hot this summer, so I don't feel it's a needed addition. I really love the safety features! Seat vibrates when you cross a lane without blinkers. It will steer for you if you start to cross over lane markers! If you get too close to a vehicle in front of you, a big red stop light shows up in your windshield and the vehicle will start braking (scares the ** out of you!) I feel very safe in my GMC pickup. I commute on the highway 80 miles each day and it is a very comfortable riding pickup. This is my second new GMC pickup and I would definitely order another one.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
The dealership was great from the sales process, to the sales manager and finance. I explained what I needed for my sons first car and they worked with me and made the deal happen all within a day. We drove off that night and I couldn't be happier. Would recommend 110% and would buy from them again.
Mike at Wallingford Buick was great to work with. He was professional, friendly and knowledgeable. He made my decision to purchase a car here an easy one. I am very happy with my Buick and feel I received a good and fair deal. I would recommend to anyone looking for a vehicle to check out Wallingford Buick and ask for Mike.
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