9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day of what was happening or when to expect my car back. Only called me back after I called later afternoon (3pm) when I dropped my car at 8am. Also service couldn???t get a valet to bring my car around at end of day. Service advisor overheard and went to get when I walked out to get myself which I appreciate. Pulled it around and of course it hadn???t been washed. It???s my assumption when they call to say your car is ready it???s actually ready. Again I don???t go to service for a car wash but it???s something about having pride in the cars coming off their lot I would think they would want to have that shine and good feeling when a customer leaves. But then again given the actions maybe not....
Pete made the car buying process as painless as possible while car shopping with two toddlers. He listened to our needs and directed towards a 2018 Acadia. There was no pressure to make the purchase that day and they gave us a fair price on our trade in. The entire staff treated us like family. I will definitely be choosing Valley Buick GMC for future automotive purchases. I cannot thank them enough.
Awesome experience. Jerry Griffis was great to work with.
by Bwanek from DealerRater.com
November 30, 2018
I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very great price. Soon after we purchased the vehicle we had a glitch that made the transmission shutter, (not a drivability issue). I made contact with Tim who immediately put me in touch with Jerry Griffis. Jerry was more than great to work with. He listened to my concerns and had my vehicle picked up at my work place. The vehicle was fixed in a very timely manner and dropped back off at my work. Jerry made certain that he answered all of my questions and did a follow up to make sure the truck was still running properly. I can???t say enough about how great Jerry and Tim were to work with. Thanks guys, you are a testament to how great a business White Bear Lake GMC is.
It was a great experience! I never felt pressured or that my saleswoman wasn???t interested. Great experience all around. Very quick turnaround. Will be happy to do do business again! Thank you Cheryl!
Cheryl Ruedy could not be more helpful and informative . When you ask questions or need information she goes the extra mile to get the correct answer in the details that you want . She made appointments and planned ahead for a vehicle I had being delivered so that a lot of extras and add-ons all got done in one day . That in itself is a miracle . Oh and she smiles even when giving you bad news. Anyone should enjoy the attention she gives.
Working with Sean was great he was very informative and upfont with everything during the test drive and pulling together the financing. We did not end up purchasing the vehicle but there was never any pressure to purchase.
Adam Johnson was so easy to work with in helping us get into a vehicle we really like. If he didn't know the answer to our questions, he wasn't afraid to admit it and then go find out for us. No pressure ever felt.
We purchased a Certified Pre-Owned GMC Acadia and are very happy with the purchase! The staff was very helpful. The sales person we had was new but did a great job with checking with other experienced salespeople if he didn't know the answer to our questions.
Thank You again Walser!! We bought a new 2018 Terrain SLT at a very good price. Torey Torgeson & Kevin Black are good to work with and really know the vehicles and all the options. We have been with Walser since 2000 and this is our third vehicle from them. We are always satisfied with both their sales department and service department. Recommend Walser. Look no further, there is no need!!
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
I felt comfortable the moment I pulled into the service garage. Everything was explained to me before my car was taken back. I enjoyed several cups of coffee while I waited less than an hour :) afterwards, one of the guys walked me through the paperwork to make sure I understood what was done and what I was charged for. Great experience.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
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