After doing my research online I was able to get a good deal on a New Dodge by email with the Internet Sales Representative which she was great! Got to the dealership and they re-assigned me to a different sales person which I thought it was a little uncomfortable having to explain and walk trough the deal again. I knew what I wanted so the sales person didn't even need to sell me the car. All I was looking for was the right numbers to buy the car. They were not able to meet me on the price of the vehicle on the day that I went. I contacted the sales person the fallowing day to see if they were able to work it out which they did. I ended up agreeing on the numbers and buying the car. Finance Manager was cold as one could be not very personal at all. The dealership lacks personal engagement. I did not feel like a value customer, very unpersonal experience. Felt like they are in the business just to sell cars not to gain customer. I bought the car because of the numbers, if it depended on the customer service experience I don't think I would have bought it there.
Sheehan Buick is first rate. In have been working with this dealership for at least twenty years. During that time I brought and/or leased Pontiac's as well as Buick Regal's. They are all professionals who are truly interested in working with the customers. Jeff is a true professional who goes out of his way the ensure the best possible service as well as working with you. Over the years that I have been dealing with the Sheehan, I love that there is no pressure. I would also like to recognize Matt who works with you on the finance side of the purchase. Again, another true professional.
Your customer service has reached a new high at this dealership. I'm happy with my purchase, and delighted with your service. No fibs, and great problem solvers. You are the best, of the best. Fred Foreman
Jesse is my Line Service Manager. He???s great. I waited for my car. It took a fair amount of time. But he explained that beforehand. He is very knowledgeable also. Merry Christmas Schumacher and Jesse.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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