He is very helpful and gave me a lot of suggestions,very kind, and answered my questions very patient. When I lost my only key to the car in the car, he helped me to contacted someone to help me open the door.
by Bobp from Tampa, Florida
December 25, 2018
I have the very last extended cab 2500HD 4x4 Sierra from the Fort Wayne factory before it closed. I loved it new and love it now. No issues out of the 6.0 Vortec engine or 6 speed. Will not replace it with the newer model. Fuel economy predictably poor @ 15/17, approach angle poor for off road.
Having more trouble with the car than expected. I feel that I paid too much for the car to realize the problems I have experienced with ownership. Every time, I get my car serviced, technicians inflate my tires to 32psi. My car requires 35psi according to the label in the door. I have expressed this issue twice to maintenance, but unless I remind them they fill the car to 32psi. Nothing personal to the dealership or it's personnel, but I am really dissatisfied with the vehicle and the customer service I have received. My mother always said, "if you can't say something nice, don't say anything". This advice has not been working for me concerning this vehicle and the dealership. Usually, I do not respond or give excellent marks on these surveys, but my experience with this vehicle and dealership is absolutely frustrating. I have been a faithful GM customer for my last 5 new vehicle purchases. I am afraid, I will start considering foreign cars in future vehicle purchase decisions and would get rid of the XTS tomorrow if I could without further loss.
by Dale from Norman Oklahoma
January 1, 2019
Strong work pickup , comfortable travelling pickup. It covered all of our needs. Towing livestock to long drives on vacation, It is a great truck!
The Duramax will never be the monster engine that the Cummins is. But, when you take into consideration the whole pickup, neither ford or dodge can come close to it. The fuel delivery is the biggest problem i have with Duramax. The suction system instead of a pressurized one is not a good choice especially when the fuel is also needed for lubrication of the pump. A leak is hard to find and will cost thousands if not found.
And they will never come close to touching the Allison transmission.
Great customer service before and after the sale. I purchased a 2005 Acura RL from Perry and it was the best car buying experience I have ever had. They got me approved and had all of the financing worked out before I got there. The car was exactly as described and all of the paperwork was already done, no waiting.
Buy the diesel version if you can afford it
August 9, 2018
Everything is great as far as comfort, style and reliability. However with any gas heavy duty there’s just no power and the mpg isn’t to brag about.
Dorman was very quick in servicing my vehicle. The waiting room was very clean.
It’s already paid for itself
by DocMurf from Ellington, Ct
October 20, 2018
Very comfortable truck that gives everyone plenty of room. It rides very well. This truck demonstrated its reliability very capably while we were at dog show in Virginia. The grounds were saturated already by hurricane Florence and another storm system dumped more rain for an additional three days. It turned the fields into a slick liquid mud that left everyone around us stuck. Our truck’s 4 wheel drive system made quick work of the situation and we were mobile and able to get out. I did spend the next day with a power washer dislodging the mud caked on the underside but we did not get stuck.
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