without the frustrating experience of having to wait for a special tool to come in to recalibrate the blind spot radar damaged from an accident, everyone was wonderful to work with. The delay of getting the tool in was not the fault of the dealership, but rather Mazda corporate.
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
My experience with purchasing a used vehicle was the best. They were very cordial, friendly and professional. I would recommend this dealership to everyone. They have a great inventory of vehicles to choice from.
by NikkiM from Gurnee, Illinois
December 27, 2018
This car has met my needs FOR SURE. Great on gas and drives with ease! I love it! Easy to operate and I enjoy the design, It comfortably fits my children and it is very spacious.
Everyone at Wiz Autos was wonderful ... Tom went out of his way to show me an Acadia Denali that wasn???t even on the lot yet! When I fell in love with it he went above and beyond to make sure it was safety checked, detailed, and even replaced a few things to make the Acadia absolutely perfect and ready for me to pick up the next day!! Meir made paying for the car so easy!! From start to finish the paperwork process of buying the car took less than 15 minutes!!! This was by far the best buying experience I???ve had ... I will absolutely be back and referring my friends!
Will be my next purchase
by CellerRat from Fremont ohio
December 28, 2018
I like the look. Was looking at an AWD model. 20-30mpg going from a 12mpg truck. I recommend the leather interior quality seemed better than cloth for sure
Buying a car from J&M was the best car buying experience by far! I worked with Vinny who was more than patient and accommodating with me. Being a young female trying to buy a car can be very difficult, but Vinny made my experience easy and smooth. He was honest about any and all details in regard to the cars. He dealt with me calling him multiple times a day to ask questions or even just check on the status of my vehicle being ready! He did his best to make sure I got my vehicle before the holiday. He made sure he put me and my child in a safe, reliable vehicle. I would highly recommend J&M to anyone looking to purchase a vehicle...in fact, I already have! :)
Annoying noise from plastic rear bumper on highway
by Retirement Purchaser from Memphis, Tn
November 7, 2018
Wish more attention was given to comfort of cooling and heating rear passenger seating. No rear vents in back at all. This was overlooked during my purchased but became very apparent when I was a back set rider during a hot summer day being transported home from surgery.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I’m in love with it!
by ZoTheWord from Clovis, NM
December 18, 2018
This is my favorite vehicle that I have owned. It is so comfortable and quiet and the ease and comfort makes me feel luxurious. I would change nothing about it.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My most favorite/reliable vehicle I have ever own
by Threat 1980 from Jacksonville, FL
November 22, 2018
This [SUV] IS ONE OF THE BEST VEHICLE I EVER BOUGHT....& OWN! I WILL RECOMMEND THIS MACHINE TO ANYONE, FAMILY MEMBERS AND FRIENDS.... YOU CAN'T GO WRONG ?
The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
excellent on gas and very comfortable
by poc from martinez, ga
November 2, 2018
It meets my expectations and comfortable. very fuel efficient. It is truly a very good riding vehicle both around town and long distances. well worth the price.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Very reliable and gas efficient
by Mekks from RENTON
January 4, 2019
We love our new car. Its spacious with lots of upgrades. Very stylish and comfortable to be in. Love it. Never owned a gmc til now. We've been missing out.
Steve Kozar was our sales person. No pressure . Got answers to all our questions quickly. We found a great car at a fair price . Steve is very personable and accommodating. When we picked up the car we were in and out in 30 minutes and the car was fully detailed and they had addressed any issues we raised during our test drive and inspection to our satisfaction. Overall a very pleasant car buying experience. I’d recommend you see Steve if you are looking for a quality ride.
Denali all the way...
by juls from ma
October 28, 2018
All the options that are in this vehicle are impressive, love this vehicle. V6, heated seats, leather interior, navigation system, comfortable, drives so smoothly...what can I say other than this vehicle is AWESOME.
I live in Riverhead and considering a GMC for my next car purchase. I have visited the dealership twice and looked at a few SUV's I was interested in. I didn't work with a sales rep, I just walked around the parking lot on my own time.
From what I can see here, it makes a lot of sense to buy my car there, considering almost every person here had a great experience.
My question to the forum is, has anyone dealt with a situation in which you traded in your car at GMC Rvrhd. but still owed money on your loan? i.e - negative equity?
if so, how was your experience with Riverhead GMC and the sales rep you dealt with?
If you can reply back, I'd really appreciate it. Details on the process would be helpful too.
Another dud from General Motors
by Nursemel131 from Glenburn, ME
January 5, 2019
This vehicle from the start had issues. At 2,000 miles the auto stop feature failed and I was stuck in the middle of an intersection. I had to turn the vehicle off and restart it to get the engine to re-engage. Which then I got pulled over from a police officer because I hesitated too long at the intersection. The dealership had it for 1.5 weeks as it needed a new battery and cam shaft cylinoids. The local dealership had been great but GM directly is horrible. It now has radio software issues that I have had it in now twice for it and still isn't working properly. I had a 2017 Acadia before this one that was so unsafe GM ended up buying back from me. I will buy from the dealership again but I will never ever purchase anything from General Motors again.
we looked at buying a car but gm did not have the financing I wanted at the time so we put it off and then Paul our salesman contacted me when the 0 % was offered again and we went and bought our new car. I he had not called me we might not of bought the car at this time. George
Love this car
by Stanton from Mount joy PA
November 9, 2018
This is by far the best car I’ve owned. Comfortable. Roomy. And with its eco option is great on gas. Love everything about it and it runs smooth
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
Very comfortable car, love the leather and V6!
by Amanda from Schellsburg, Pa
January 1, 2019
Plenty of leg room in front and back. Drives so nice. Love the get up and go with the v6. Easy to clean leather. Big cargo space in back.
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
One of the best cars I have owned
by LNichols from Aurora,IL
November 8, 2018
This car is one of the best I have ever owned. The technology that cars have now is so impressive and the terrain has everything I need. It drives comfortablely and smooth. Gas mileage is good. I can see this car lasting my many years to come!
Recently purchased a Buick Regal from Stephens Buick GMC. The salesman Mike and staff were professional and a pleasure to do business with. Interior design is attractive and exterior is really sharp and car is nothing but smooth riding.
Best car I’ve ever owned
by Schabs1313 from Chicago
December 23, 2018
I love it. It drives smooth, great on gas and it’s comfortable. The backup camera is amazing, super clear even in rain or snow. Highly recommended.
Salesperson Boris Lukic did an exceptional job helping me return my leased RAV 4 and picking out another car. My friend recommended him and has turned to Boris for his car needs for many years. Boris has never disappointed him. In fact, everyone I dealt with at Stephen AutoMall was very friendly and helpful. I highly recommend Boris and this dealership to others.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
I purchased an used Buick Regal. I drove all the way from Milford to Bristol just becos of Mike Collins and the car pricing. Mike is awesome to work with and super responsive. No pressure or no Stress. I love my car, super clean and worry free driving. Marian was great, very polite and friendly. Loved the place and people over here. All smiling and very helpful. Keep it up folks!!!
At age 55 my first ever new vehicle
by Denny the old grump from Brazil, IN
October 25, 2018
I've had midsize SUV's before and I like the larger door size, cargo space, and so forth. So the Terrain seemed to be a logical model to test, and I was impressed with the test drive and bought it. After a year I've been pretty happy with it but a couple of things stand out. The back seat does not fold flat to increase cargo space and this seems to be kind of ridiculous and to spoil the whole idea. And recently I had to have the fuel pump replaced under warranty, because of using E85 fuel, which the service manager told me is not good for the fuel systems despite this being a flex-fuel vehicle. The other thing is that while I was happy with the 4-cylinder engine at first, I now wish I'd opted for the V6 as the car is kind of out of its element in highway driving. Don't get me wrong, it will get you there, but my foot is on the floor a lot more often than I'd prefer. If I trade this one off in the next few years I'll definitely opt for the V6. Overall I am very pleased with it.
I had a great experience purchasing my Toyota Highlander from Stephen AutoMall. I worked with Jason, who immediately got it that I was looking for a no hassle experience, having done all my homework online as to what I wanted in a new vehicle and what I expected to pay for it. No sitting around waiting while he "worked for the best deal with his manager". When we test drove the car, he knew the features. They also gave me a good price for my trade in. It's now been two months and I love the car, having driven 5000+ miles through 12 states.
Nice stylish affordable SUV
by Ceedabosslady from COLUMBUS, Ohio
November 28, 2018
Love that it not to large. Very comfortable and has great features. Fun to drive, great gas mileage, and looks very stylish and expensive. Makes friends envious.
They listen and try their best to get you exactly what you are looking for .For the best rates.I was dealt with in a timely manner.
Great purchase, reliable and affordable!
by Maria07 from Tampa, FL
October 19, 2018
This car is amazing! Drives smooth, has a lot of room, comfortable and is great on gas as well! The car is beautiful and I recommend 10/10!
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