My car lost its smooth ride. I took it in Bob Moore Cadillac Dealership in Edmond, Oklahoma. I talked to my service Consulant (Diron Carter). I wanted my front and back shocks replaced and my my brakes replaced. I have 74K miles on the car. I just knew it needed new brakes. Two days later, I was informed it only needed rear shocks and my brakes were ok. He saved me thousands of dollars. My car is riding like new again.
By email, Diron kept me informed when to bring my vehicle in for the next oil change and tire rotation. Since the first time arriving at the store for service work, after purchasing my 2018 Cadillac XT5, Diron always display such professionalism and concern about the wellness of my new vehicle and the upkeep of it. As I arrived for my 2nd scheduled appointment, again Diron courteously took my keys, escorted me to lounge area to sit comfortable, then offered by text message assistance if I needed anything. His act of kindness and friendliness were outstanding! After my vehicle was completed, Diron walked over to me with the most friendly smile, again escorted me to my waiting vehicle, made sure the display screen were set up correctly, ask me were there any other questions he can answer for me, and thank me for coming into service dept. I will give him 100% of excellent customer service and it's always a pleasure coming back to Bob Moore Cadillac for any services.
Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Couldn???t have been more pleased with dealership and with Brian Starkey, the salesman. Brian was very knowledgeable and courteous and went the extra mile for me in finding the right vehicle for me. I???m pretty hard to please but Brian made the process easy. He even took my calls on his day off to find me the right vehicle. Good person good salesman
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