Hi, I recently purchased a 2017 GMC Canyon SLT from another dealer with 1650 miles on it and something called Teen Driver was active on it. The dealer I purchased it from was unable to reset the Teen Driver mode and suggested I call GMC. After multiple calls to GMC, OnStar, and trips to four other dealers who all told me they had never heard of resetting the Teen Driver, I spoke with a women named Cassidy in your Service department who took down my contact information and told me that she would look into the issue and get back to me. The next day I received a call from Chris Proteau who had asked me to stop in when I had time and he would be happy to look into the issue for me. I stopped in to Lannan Chevrolet after work and Met Chris who took a look at my truck and was able to reset the computer in a matter of minutes. The great customer service that I received from Chris and Cassidy was exceptional and beyond any service experience I have received at any other dealer. Moving forward You will be my first choice for all my automotive needs.
Brought in my 1984 Corvette for a window regulator replacement. They no longer make replacement regulators and you have to retrofit one from a later C4 model. I brought my own part and was received right away. Mark was very informative and kept me in the loop throughout the process. Even though the job is notorious for being annoying, the tech did a fantastic job, and everything is working perfectly. Additionally, the window glass was cleaned, and the door panel was put back together with care before I received my car. Overall it was a great experience and I would trust them again with an unconventional job. And a big thanks to the tech
I contacted the dealer about a 2013 Honda Accord Sport listing. In the photos the Accord had non-standard wheels with snow tires, but the listing included the OEM 18" Sport wheels. It took several calls to the dealer to establish that the vehicle did not include the oEM wheels, just the snow tires on small wheels. A week later the listing still includes the erroneous 18" wheels. Not having the correct wheels makes this vehicle worth several thousand dollars less than its listed price.
The salesperson Ed Shine and owner Michael Lannan were both extremely knowledgeable and helpful. I had visited two other dealerships who wasted a lot of my time. Within 20 minutes at Lannan I got more information, options, and satisfaction, with less pressure than in over 4 hours at the other dealers.
Tania and Walter: Deb and I can not thank you enough for making our car buying experience so much fun and so easy. You are truly a wonderful person. Colonial is extremely lucky to have representatives like you. We wish you the best in everything you do and thank you so much for making our time car shopping so much fun.
Tom and Deb Bianchi
Made my first car buying experience amazing. Have been looking for a car for months and have been haggled by big time dealers several times but Craig and his team was amazing and made buying a car as fun as it could be with zero stress. Very pleased and would recommend you go there first if you are looking for a competitive priced used quality vehicle
Second time leasing an Acadia Denali from Moore GMC. Buying process was easy and pricing is right on the mark...Dealership is a bit of a throw back with the warmth of a family run business mixed with today's high tech world. Dealership staff is very friendly and knowledgeable. I had a another enjoyable and smooth buying experience dealing with Jolene and Kendra on the business side, Dave in sales and Charlie in service. They truly take the stress out of the buying a new vehicle.
The first time in went to website I was immediately greeted. The loan application was simple and fast. The customer service team were friendly. Michael Galer was one of the friendliest sales people I've ever encountered. I would recommend these folks to anyone I know.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
McGovern Buick GMC was a pleasure to deal with. Our salesman Sal and the sales manager Frank we’re both honest and fair during the entire process.
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