My husband and I had a great experience overall at the Honda of Hackettstown. Everyone was very pleasant including our representative Kamal, he made this process go not only very smoothly but in a great timely manner! He worked his best to meet our needs and we couldn???t be more appreciative. Thank you Kamal! :)
I typically hate the car buying experience because of the pressure and "additional costs" that seem to appear at the end. but this was one of the best experiences ever. Frankie, Pete and Michael were all fabulous. There was no pressure and Frankie worked with me through the process. Pete went over the features of the car in great detail and Michael had all of my paperwork ready when I got there. Everyone was a pleasure work with. I plan to be a customer for a long time! I love my new car!
While having my Ram 1500 lease serviced which is ending in 2/19 I wondered into the sales dept saw a Charger AWD that I was interested in I sat in the vehicle and was thinking this is my next lease vehicle I WAS IGNORED BY THE ALL THE SALESMAN WHO SEEMED MORE INTERESTED IN THEIR PHONES OR TELLING A STORY!!!!! NOT ONE ASKED IF THEY COULD HELP ME !!!!
The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
My experience was very good when choosing Route 23 Honda. Although my favorite service person, Poppy, is no longer there I still find it pleasant. The only problem I had is it seems they just don't have enough help at the "busy" times - morning and evening and Saturdays. Everyone there is polite and knowledgeable but you could tell they are stressed. I like the sales dept and also the service. I have no further complaints and would continue using them.
David Yoon and David Reilly worked very patiently and professional with me to buy a SUV at this dealer. I can tell there are great salesman in this place talking to other clients. They give us many options and help me find the best deal possible. The service was great and they did not push us to make a hurried decision.
My experience with Charlie Perna was superb. I didn???t want a hard sale and I didn???t think I was ready to buy...but his personable and knowledgeable presentation of the facts changed that. It was a non-stressful experience that ended with me leaving with a new CRV. Managers, office Staff and finance people were all polite and gave pertinent information. I will definitely share my positive experience with friends! Thank you to all who participated especially Charlie!
I went to this dealership looking to buy a CRV. Our salesman, Jose, was extremely knowledgeable and helpful when it came to helping me pick a car. I wasn???t expecting to leave with a car the same day, but the whole process was fairly quick and painless. I drove off the lot with the car that day! I would definitely recommend the West Caldwell location if you???re looking for knowledgeable staff and efficient service.
Service was excellent. Employees are very professional. The price for the service performed was very reasonable. I realize that this is a busy time of year. My appointment was out two days from the time I called. And the coffee and waiting area are ???A??? ok in my book.
I recently stopped by at Honda to look at new cars and I'm so glad I had Azi as my sales person. She was on point and very professional. I was very impressed by how knowledgeable azi was. I have her to thank for my wonder purchase.
My daughter bought her first new car at Madison Honda and the entire experience was great. Kamal was wonderful. He kept us informed all along the way while we were waiting for delivery. The entire staff was nice, friendly and anxious to help us in any way they could I highly recommend Kamal and Madison Honda if you are shopping for a Honda.
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