A Very Good Experience at Cruise Autos
September 4, 2018
I had a very positive experience buying a car and having another car serviced by Cruise Autos. In both cases they were both knowledgeable and practical in helping me to get value and reliable performance for my time and money spent.
I have been doing ride-share and light delivery work for the past few years for outfits like Uber, Amazon and Grubhub, using an older Prius which I had been keeping in good condition. When it was hit and presumably totaled, according to the insurance company, I needed another car quickly. Cruise Autos had a replacement, with low miles and clean records that I liked a lot. I was able to test drive the car, have my questions answered and take it to Toyota for an inspection (at my cost) and we quickly agreed on a fair price. I've done regular maintenance and had no trouble with this very reliable car. Once I had paid for the car, I was pleasantly surprised at how quickly and well Marco processed the paperwork so I could take delivery of the car. He led me to the local car rental office so I could drop off my rental on the same afternoon, saving me an inconvenient trip.
However more surprisingly, from pictures that I had shown him of my old "wrecked" car, Marco was convinced that he could fix it affordably and well, mechanical parts and body as needed. He even offered to buy the car, at much more than a wrecker would pay, if he could not. We went through a rough parts list and texted back and forth for a day or so. Since I had tow miles accumulated from AAA it was a simple matter to send him the car, and he was as good as his word. In about two weeks the car was repaired, running and looking as good or better than before the accident. So I now have two good reliable "working" cars that let me take care of all my driving needs. It's very rare that you find someone with such integrity and I'm looking forward to giving Cruise Autos more work to do in maintaining my cars. Thanks Marco.