I always have excellent customer service, as well as maintenance of my car. All employees are helpful and professional. They even compensated me with a credit for waiting an unexpected amount of time. I didn’t even have to complain! All around I recommend this Honda service center for their excellent customer service and awesome work they do for maintenance.
Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
Great used to consider.
by Livemichaeln from ARLINGTON VA
December 8, 2018
We liked it right from the first view. The test drive showed us that this car handles well and is a comfortable ride. We had read many complaints about cabin noise, but that wasn't an issue for us at all. I am really satisfied with this car for my wife's daily commute.
The best car buying experience I have ever had hands down. I will never buy a car anywhere else! Great environment, everyone was friendly and an extremely fast process. Drew Phillips was friendly, knowledgeable and made the entire process enjoyable! Thanks to everyone involved!
An amazing vehicle
by Richard Tracy from Detroit, MI
January 14, 2019
We were shocked by the economy we got from this Honda CR V LX. We were getting nearly 34 miles to the gallon. And the car tracked really well in the snow and rain. GREAT engineering job! Really like this car!!!
Great service top to bottom. From the moment I walked in to buying a car they treated me with respect and consideration. Only dealership I will be recommending people to. If you can, get Kieffer. Guy is very inclusive.
Very reliable, great on gas
by Nags1234 from Brick
December 29, 2018
This vehicle exceeds my expectations. Safe, comfortable, and great on gas. Plenty of room for the family. The all wheel drive is great as well
Purchasing our new Honda Pilot was a breeze. Great value was given to our 2006 Honda Pilot. Thank you to Kyle and Jess. Love the new building.
Hasn’t been long but I love it
by MattNH from Derry, NH
December 18, 2018
I’ve only owned it a few weeks but it’s great. It’s honda so I know it’s reliable but I haven’t needed to test it. It’s got awd which is great come winter time. Only thing I wish I could have added was a auto start. I’m 6’1 and the seats have good spacing up front and it’s a good height to get in and out of. I fit okay in the back but wouldn’t wanna be there for a long road trip unless stopping and switching would be an option. The seats fold down and there is tons of space for a lot of stuff. Heated seats are a plus. I’m very happy with the purchase so far.
Bryce Kitchen was the best sales representative that I've dealt with in purchase of my last five Honda's. He explained everything in layman's language and ask several times if we had any questions. The facility was super clean and wonderful waiting area.
This is the second Honda car that we have owned.
by RockBuster from Seneca,Pa.
December 14, 2018
This car is great. Put a good set of tires on it, and it is a very good all season vehicle. It is comfortable to drive for hours and averages 34 mpg. on the highway. It currently has 40,000 miles on it and has never needed to go back to the dealer for anything.
My husband and I just moved to Denver and we need to start a life here in the States. Since day 1 Shahin was very transparent with us, guiding and helping us understand different steps we need to follow as new residents. We did not have yet a social security number, not even a Denver drivers license but Shahin did look for options and alternatives, helping us choose the best options. Today we went back to Shomp with a social security number and we where able to get the exact car we wanted since three weeks ago. The process had a lot of steps to be followed due to our condition and Shahin was there, next to us and always with a smile and a positive attitude. Once we got the car, Shahin suggested specific extras for the car alligned to local weather conditions. We are BMW customers in our hometown ( Costa Rica) and are happy to say that in Denver we can continue keeping our loyalty thanks to Shahin???s and his team???s guidance and support. We chose Shomp because friends of us who also moved to Denver with the same company and similar conditions highly recommend this dealer! Now my husband and I can be part of those extremely happy customers
Great so far....
by LenR from Rochester, PA
December 9, 2018
We have only owned the car for a few months, but so far are very happy with it.
Very comfortable, nice ride, and fuel economy is better that expected for an SUV. This is our third Honda- the previous ones reached 219,000 and 247,000 miles, so we hope and expect to have this one for quite some time.
Very easy sales process; very knowledgeable and helpful salesperson (Taylor Asch). Environment conducive to comfortable sales; brought our kids for the test drive, and they liked the snacks and playroom. Liked the Black Friday offers and no dealer fees.
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 5, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
by ADF from Stockton, California
January 12, 2019
This car runs great and has great gas mileage. It is roomy front and back. It has 2 USB ports so i dont need cd's anymore piling in my car. I love the LED headlights and fog lights its very helpful to see better in bad weather. Parking is never an issue since it fits in any stall. Trunk is spacious for shopping and travel.
I really, really liked the no-haggle car shopping experience at Planet Honda. I've gone through the high-pressure sales pitch thing before at other places, and it is not for me. Instead, at Planet Honda we had a very helpful and knowledgeable representative (thanks, Brian D.!) who was extremely patient with us as we tried to decide between used and new, different models, and so on. Brian went out of his way to help us find the right car that fit our needs and budget. This was the best car-shopping experience I've had - no pressure, just helpful, excellent customer service.
Very reliable car.
by Rick from Albany, NY
December 17, 2018
This car meets all my needs. With regular upkeep I've had 3 years of no problems. What more could you want? Overall very satisfied and will buy another Honda.
The people were knowledgeable, helpful, friendly and patient. Every person was professional and fun to deal with. Test drive 2 cars x 2 people. Spent the whole day there! Sarah was fantastic and was training a new team member—she was perfect all around.
We bought a new Pilot from Planet Honda last night. I want to say that Sarah T from the sales department, Arthur M from finance, and Matt H from service were all an absolute delight to do business with. They were all extremely friendly and professional during our visit, and made us feel at ease. Our experience was by far the most pleasant car-buying experience we've ever had. Planet Honda and their exceptional staff have restored my faith in the car-buying process! I will return next time I'm in the market and will absolutely recommend to others.
Phong ...Was so gracious to squeeze me in when I showed up a day early for my appointment accidentally… He was very hospitable.He originally estimated three hours but my car was done in an hour and a half… Thank you
Jim Page is not your typical salesman. He is all about the relationship! Jim is a person who cares, and shows it over and over and over again. I had called and worked with 5 different Audi dealerships. I was so uncomfortable with the high stress pushy salesperson and none of them listened to what I wanted in a car! I drove all the way from Tucson, AZ because of Jim's caring, excellent and timely service, and ability to deliver what he said he could. I am still so impressed with Jim! Being in sales myself gives me even greater appreciation! I'll never go to anyone else again to buy my car!
by Honda CR-V fan! from Stockton, Ca
January 12, 2019
These vehicles are a great deal for the price and through out the years the gas mileage continues to improve. The color of the vehicles provides great selections.
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