Internet route can be unnecessarily deceptive
November 2, 2018
Received a decent quote from Corey, the Internet salesperson, so I asked to clarify the dealer fees. He dodged answering it, so I went in person. Seemed like a nice guy, fresh-out-of-college look. Was introduced to Jack Walsh, who was pleasantly straightforward and did not put any pressure on me. I was given the quote, with doc/filing fees adding up to about $350. Kind of steep. I left, and continued to shop around online. I then realized that the paper quote I was given in person was for the wrong trim, so I reached out to Corey and asked for a correction. He left a sort of condescending voicemail saying that he had given me a quote "pretty much every single time" in our communications or something along those lines. But he actually never gave me a full fees-included quote, which I had asked for from the very beginning. After this, he tried repeatedly to set up appointments and send me reminders that the car was a limited color and at risk of being sold any day - painfully obvious to anyone with half a brain. Eventually I got a solid fee-inclusive quote from another dealership and asked Corey if he could match. He said he could, but I had to press further to get him to admit that his "match" did not include any fees - so it really was not a match at all, considering their fees are over $350. That was the final straw for me, so I went with the other dealership. This kind of misleading behavior is really unnecessary and antiquated, especially with all of the knowledge that dealers know consumers can get from the Internet. I had none of this from the other dealership. More than anything I felt disrespected.