Leo and Bryan were great to do business with. They both came in on a Sunday even though their dealership was closed. There was no pressure to buy and they were willing to wait while I made a decision and ask about other cars they had in stock. Very professional and very good customer service. I’ve already told people I know looking to buy a car to check out the dealership.
We bought our 5th or 6th vehicle from HOF and had a pretty good experience. It is always a challenge to meet on price but that seems to happen at all dealerships. Our salesperson was kind enough to bring the final paperwork to our home since we were unable to get to the dealership during their regular hours. (We live 2 miles from them.) If you need a vehicle ask for Raj- he delivers old style customer service like courtesy phone calls and he always follows up on email.
Angie was helpful with explaining any questions I had and helped me still get into my Jeep when we had a few issues get in the way. She has the best attitude and made the whole process of buying my first car as stress free as she could.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
Last week I bought a used car in this company. When I go home. But company didn't give me to take the car because I no full insurance. This time that dealer go home. I don't know to do.but this time that guy is NeIL Ligam to help me. He is very good guy and very good service.
Great service. Everyone was really friendly and easy to work with. We drove from Sunnyside Wa for the car and it was well worth the drive. Car was exactly what they said and what we wanted. Definitely will do business with them again in the future.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
Great dealership. No pressure, didn't get swarmed by salesman, and was very fast during the whole process. I'm in love with my new 2018 Honda civic. Cal was awesome and Tim was great! I would definitely buy there again!!!
Ed Molina was very helpful, he help us very much. He work very nice during and after the process to ensure that i was happy with my new car. Ed Molina is very professional, courteous and friendly. He provides excellent advice about having a new car. Honda of Kirkland is amazing. Thank you Ed Molina
by Eastside Subaru in Kirkland WA from Kirkland, WA
November 4, 2018
I had a failed clutch at 5000 miles on my 2018 WRX and it was replaced full warranty. I really appreciated the fact that I was supplied with a rental for the two days and was given 5 star treatment - Eastside Subaru in Kirkland WA always comes thru for me - their Service and Sales is top notch!. Being a woman driver and having a failed clutch at first brought question I think which is very reasonable having a clutch go out at 5,000 miles on a WRX but really all I got was a casual "so, is this your first stick" ? I answered no and said it was at least my 7th stick since 1981, including a 2002 Boxster, so I knew it wasn't driver error! Also from the beginning my clutch was very stiff so there may have been friction? When I got it back, it is feather light and amazing! OMG it is like a true race car! I love my WRX and Eastside Subaru!
The folks at Five Star Auto were extremely helpful and patient with me as I considered buying a used car. I am inexperienced with manual transmissions and they even gave me a tutorial to make sure I felt confident driving. I looked around at other lots and dealerships and came back to Five Star Auto to purchase my car. I will recommend them to family and friends. Many thanks!
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