Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.
Scheduled an oil change for 1030am on a Saturday. Was told it would take an hour and a half because of the amount of walk-ins, but we would be given priority because we had scheduled our maintenance. They have a nice waiting area and an area were they will make you food and snacks, free wifi and charging stations for your phones and tablets. Took almost exactly an hour and a half as promised.
This was by far the very best car buying experience I ever had. Everyone I interacted with were professional, sincere and respectful to me! No pushy salesmen here either on the floor or in the finance office!
Sal great guy very professional and friendly so was the finance manager when I got to the dealership the car was waiting for me outside so I was able to view it and my experience just went very well I will be back GMC
Best experience of buying the truck I wanted out of all the
by Rose from DealerRater.com
November 2, 2018
Went looking for a truck. Brent was able to answer all the questions I had for what I was looking for in a truck. He had the patients to lets me see all the trucks I wanted to look at. Let me test drive the ones I liked. Was able to lead me thru the financing with the great help of Cindy. They found the best rates and payments that fit me. What a wonderful experience. Thank you both for all your hard work and working with me.
I found this vehicle I purchased at cars.com. We did almost everything over the phone. We had a little problem with the financing since this was an out of state purchase but the finance manager did a great job in contacting the necessary individuals to insure the proper entities were on board. The salesman had everything ready which was great since this was a 4 hour drive. One of the best car buying experiences. I was impressed they were aware of KY titling and registration requirements.
The service center appears to be back to its previous excellent level of repair and customer service. Repair completed with free loaner car given (as repair was expected to take over 4 hours). Staff was extremely polite. Will use this service center again.
The customer service in the service department was very good. Everyone was extremely friendly. Very efficient processing. I would highly recommend this dealership. Always ask for Brandon if you are looking for buying or leasing a Honda.
Had a great experience getting our new Toyota here. Everyone was friendly and the entire process from start to finish was fast (which has been on my greatest frustrations during previous car purchases). I love my new Highlander, it was exactly the car I had researched and wanted for months only finally deciding to pull the trigger after taking to Molly over email. Will definitely be back and tell others.
Right from the start, with my initial call to the dealership, to the final process of buying the car, my experience with this dealership was extremely excellent. A very special thankyou to Matthew Lepior, and Lisa Williams, they were such a pleasure to do business with. If you are in the market for new or used, these two should be the ones to see. Trust me, you won't be unsatisfied. Yours truly, Ron J.
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