This is a outstanding service center. The staff is both professional and courteous. They are very good listeners and always provide the appropriate service that you need at a reasonable and fair price.
I love going here! They make it so easy and comfortable. The staff always has a smile on their faces, the movie theater is so relaxing, and my car was fully serviced and cleaned in an hour. I have never bought a Honda before, but JR and his team really know how to handle great customer service!
Tammy was great & was a very helpful salesman, he went out of his way to locate a car that met my needs. I love the car, this is the second one family has purchased in two years from this dealership. Since this is the second car we purchased, I realized that this dealership does not budge on the sticker price. That would be a drawback that I would tell my friends.
Could???ve asked for a more informative, knowledgeable and pleasant sales person. Luis is definitely a plus for your dealership. Bob was also very helpful and friendly. I would most definitely refer and use your dealership again.
Sara L. in Service is a gem! She always greets us with a smile and treats us like family (we are a Mini family, purchased 7 from this dealership) . I took my car in because it was due for service and a few other issues. Sara immediately assigned me a loaner so I wouldn’t have to wait. Sara texted me on the status of my mini and informed we when the repairs were completed. My car was ready the next day. Fast service! Great customer service! I highly recommend Mini of Fort Myers!
We were greeted by Edens at the front door and he welcomed us to sit down and discuss what we wanted. He was very attentive and helped us select the right model for us. He had us test drive the car and explained the interior workings. He answered any questions we had. He was very knowledgeable about the car and we felt very relaxed . We had been to several other dealers but Edens was the best salesman that we had we encountered. The whole process was exceptional.
Had visited dealership tried out accord and suv..salesman very knowledgeable and explained special features price ranges performance warranty etc.....Luis was very helpful working with getting the car I wanted at a fair price..without pressure...last new car i bought was 40 years ago...thanks Luis
Danielle was a pleasure to work with and Honda is lucky to have her! I came in for a recall, and she and the rest of the staff went above and beyond for me - making me feel like a truly valued customer.
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
Growing up I always heard about how much of a headache going to car dealerships was and having to deal with the stereotypical greasy car salesman. You know, the one that seems to have their fingers crossed behind their backs while touting that they can give you the best deal? At Naples Mazda that is not the case. I researched every crossover/SUV and shopped around for 2-3 weeks before I made my decision and Naples Mazda made my dreams a reality. Professional, personal and knowledgeable staff are just a few of the great traits that they display. I ended up having to work with 2 salesman due to scheduling but they both made sure I got the best deal on my 2018 Mazda Cx-5 Touring with the preferred package and walked out with a smile on my face. Thank you so much. I'll be sending people your way. Shout out to April as well!
Excellent In so many ways: Mr. Hernandez, the salesman; the car itself,
the professionalism of the staff, the quality of the repairs.
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