Philip was the absolute best, would come in at whatever time to ensure your questions or concerns about a car were met and answered. I recommend this dealership to all that are out there looking for a used car. These guys will go above and beyond to satisfy the deal to ensure the customer is happy.
Mutsa was our salesperson, she was knowledgeable, kind, considerate, thoughtful and most importantly honest! She went above and beyond to make sure we were thoroughly satisfied with our purchase. Everyone in the office made us feel welcome, and worked hard to get us a great deal. If you're in the market for a car...CarLotz is the place to go.
They made the process of buying a car fun and enjoyable experience. Austin and Mutsa answered every question that I had with no problems. Their inventory was very nice and their prices are reasonable!!!!
This was an excellent car buying experience. Working with Austin was a pleasure. His assistance and patience were instrumental to this successful purchase. I definitely recommend CarLotz as a dealership of choice and Austin as a salesperson.
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
This shopping adventure began when the 16 year old car that my 77 year old father drives lost its transmission. My mother and father are in great health but have lost their confidence to make big financial decisions on their own. They wanted me to find them a good car at a good price. Within a matter of days, I was looking at the inventory at The Auto Centre. They had the vehicle that met all of our shopping criteria. A quick test drive revealed that this car, a 2013 Chevrolet Malibu, was the vehicle that we had been searching for. Finding the car was easy. What I needed now was a caring and thoughtful staff that would explain everything to my parents and restore their car buying confidence. We bought the car during a holiday week and dealt directly with Ken and Lorraine. They went above and beyond to explain everything simply and clearly and answer all of my mother's questions. My father is very proud of his "new" car and has been showing it off to everyone. My mother is happy that my father is in a safe and reliable vehicle. I am happy that my folks were treated fairly and that we had such a smooth car buying experience. Thank you Auto Centre!
Everything went well as far as the repairs. Only thing would be is to be a little.more carful making sure not to step on side rail of car or is foot to open door as I had to clean both after picking up car. David was great and I liked the texting communication as it was.veru helpful as I'm trying to work and can't be talking on phone alot.
Began hearing hig pitched noise. Took car immediately to Capital Service Dept. Ty Williams heard the noise as I entered the service area. He said he couuld have a technician look at it. In less than 1/2 hour the car was ready. Shim kit was not seated because a rock was lodged in side.Rock and other debris removed. Problem solved. Ty was very courteous.
I've had only good experiences with this dealership and service center, from buying to servicing. When I needed some minor servicing after purchasing my vehicle, they were great about it and very efficient in taking care of the adjustment needed. The vehicle has been great, and I'm glad I purchased it here.
Simply a great experience and everyone was outstanding. There was no pressure to buy and I was given plenty of time to review all options. I visited all the local jeep dealers and was treated the best here. The manager AJ is a honest person and in the business for the right reasons. I would highly recommend driving to Lexington before any others.
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