This shopping adventure began when the 16 year old car that my 77 year old father drives lost its transmission. My mother and father are in great health but have lost their confidence to make big financial decisions on their own. They wanted me to find them a good car at a good price. Within a matter of days, I was looking at the inventory at The Auto Centre. They had the vehicle that met all of our shopping criteria. A quick test drive revealed that this car, a 2013 Chevrolet Malibu, was the vehicle that we had been searching for. Finding the car was easy. What I needed now was a caring and thoughtful staff that would explain everything to my parents and restore their car buying confidence. We bought the car during a holiday week and dealt directly with Ken and Lorraine. They went above and beyond to explain everything simply and clearly and answer all of my mother's questions. My father is very proud of his "new" car and has been showing it off to everyone. My mother is happy that my father is in a safe and reliable vehicle. I am happy that my folks were treated fairly and that we had such a smooth car buying experience. Thank you Auto Centre!
Mutsa was our salesperson, she was knowledgeable, kind, considerate, thoughtful and most importantly honest! She went above and beyond to make sure we were thoroughly satisfied with our purchase. Everyone in the office made us feel welcome, and worked hard to get us a great deal. If you're in the market for a car...CarLotz is the place to go.
They made the process of buying a car fun and enjoyable experience. Austin and Mutsa answered every question that I had with no problems. Their inventory was very nice and their prices are reasonable!!!!
This was an excellent car buying experience. Working with Austin was a pleasure. His assistance and patience were instrumental to this successful purchase. I definitely recommend CarLotz as a dealership of choice and Austin as a salesperson.
Couldn't have asked for a better car buying experience. Austin & Ally were wonderful, friendly, patient and down to earth. Their cars were very well priced with low miles...keep up the good work guys, you have a great future with sales. GOD BLESS!!!
Simply a great experience and everyone was outstanding. There was no pressure to buy and I was given plenty of time to review all options. I visited all the local jeep dealers and was treated the best here. The manager AJ is a honest person and in the business for the right reasons. I would highly recommend driving to Lexington before any others.
This dealership is the real deal! Kevin was awesome! We weren't able to come to an agreement on the price of the vehicle, but it didn't change the fact that this dealership is honest, forthright and made the process easy and simple, which how car buying should be! I would highly recommend Kevin and M&L!
Everything went well as far as the repairs. Only thing would be is to be a little.more carful making sure not to step on side rail of car or is foot to open door as I had to clean both after picking up car. David was great and I liked the texting communication as it was.veru helpful as I'm trying to work and can't be talking on phone alot.
Began hearing hig pitched noise. Took car immediately to Capital Service Dept. Ty Williams heard the noise as I entered the service area. He said he couuld have a technician look at it. In less than 1/2 hour the car was ready. Shim kit was not seated because a rock was lodged in side.Rock and other debris removed. Problem solved. Ty was very courteous.
I've had only good experiences with this dealership and service center, from buying to servicing. When I needed some minor servicing after purchasing my vehicle, they were great about it and very efficient in taking care of the adjustment needed. The vehicle has been great, and I'm glad I purchased it here.
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