My husband was in town for the weekend. His car overheated on early Saturday morning. We stopped by Monken Toyota Service department and were very happy that the service department was open. Staff was very helpful trying to arrange a rental car since the car could not be serviced until Monday. Aaron Bradford was very kind and professional. Together with the technician, they are a great team! Thank you so much.
Called to check on a car. Asked quite a few questions because I was a good distance away. Very friendly, accommodation service. I ended up traveling about an hour to see the vehicle. A different salesman than I was working with via phone and Email, but service was seamless. Test drove the car and was in excellent condition. Really, it was one of the top two I test drove. We discussed pricing and a very reasonable price was settled on via negotiations. When all was said and done, I decided to perform due diligence and check out a few other cars. While those turned out to be complete flops, this vehicle was still on my radar. I simply wasn’t a fan of the color. Ended up going with a different vehicle.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
This was THE BEST car buying experience either of us has ever had. Our salesman Butch was super great and so pleasant to talk to. No high pressure selling or blowing smoke, just straight up facts and no game playing. Kim did our loan paperwork and was totally awesome too. We felt like we got an exceptional deal on the car we wanted, and got a great trade in value on our old car. We would definitely recommend this dealership to family and friends!!!
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