Dan my service advisor was fantastic. Although I live out of state and Infiniti of Cincinnati is not my primary dealer Dan took great care of me. I flew out of the Cincinnati airport for a 2 week trip to Europe. He arranged to pick up my QX80 at the airport and had it ready to go when I returned.
My name is Leigh Howarth. l had a terrific experience with infiniti of Cincinnati. Shawn Olsen my sales person was fantastic. l bought a car and had it shipped to Michigan sight unseen. Shawns evaluation of the car was spot on and there were no surprises whatsoever upon delivery.The dealership worked with me to get the vehicle independently inspected and shared the shipping fee. l would absolutely recommend them to anyone in the market for a new or used car
This is the second Infiniti automobile we have purchased through this dealer. ALL their staff is excellent and go that extra distance to make your new car purchase comfortable. When I compared other dealers pricing within an 350 mile radius, Infinti of Cincinnati's prices could not be beat. The finance department is honest, straight up, and they play no games with adding extra cost on at the end like most dealers like....."Prep Fee's", "Documentation Fee's" "Advertising Fee's" and "Transfer Fee's. Once again, I was absolutely floored with the offers on our trade in's. We were given $1000 or more for our trade in's than I ever thought I would receive. Infiniti of Cincinnati is the only car dealer I will ever buy an Infiniti again although I have a closer dealer. I will drive that extra hour or two to do business with them exclusively.
Hands down - BEST buying (and trade) experience! We worked with Anna via Internet Sales, then met with Kirby onsite, and with help from the GM-Fred Ferraro, we were VERY VERY impressed. After being a solid German auto purchasing/leasing family for more than 30 years, we are now PROUD Infiniti owners of a G35X that has all the fun, finishings and technical quality of our just traded 5-series! Thanks Infiniti Cincinnat - hope to pass more referrals your way and look forward to seeing you again soon!
Very friendly advisors that understand and appreciate the service repair process. Explained everything that was needed in great detail and advised urgent needs vs those that can wait. Have gone to them several times for my 2009 Altima and will continue. Looking to buy a vehicle from them too!!
I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
Infiniti of Dayton, and specifically, Jerome Smart and Zack Field, are superb in all ways. Have worked with Jerome in the past and he is a first-class person as well as an honest and very energetic and competent sales manager. And Zack, although I have have just known him a short time, is very supportive and knowledgeable about all products. A joy to work with.
I think that because of Mr. Tony Pinto and Mr. Scott Evans, the entire process of acquiring our fifth lease from the Infiniti of Dayton has been very pleasant. We have been their customer for 12 years. This dealership and its management are outstanding.
I have owned 6 Infiniti's in the past and they have all been purchased from this dealer. They take care of everything and I am very pleased with their service.
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