I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
A little nervous buying a used car for the first time, but our experience at Infiniti of Modesto and Russell, the sales associate, made it a positive one. Russell was very nice (not pushy), knowledgeable, and easy to work with. Thank you for a great experience; my daughter is loving her 1st car!!!
Found this dealership online when searching for a particular model of used car. Spotless facility, well staffed, completely professional and considerate of my wishes. If you think of car-buying as unpleasant, these people could change your mind.
Purchased a 2 year old sports car last June (2017). Facility is 100 miles from where I live. I visited on Sunday after contacting Natalie by phone/email about the car listing. Natalie had everything ready. Car prepped and good test drive. Small scratch on the bumper. Natalie had them repair and then deliver the car to me halfway between their location and mine. More important, Natalie and her counterparts were willing to match the price of another car I had found; then got the paperwork done (a lot of it) quickly and efficiently. My wife and dog were with me. Car had to be "approved" by both. Natalie could not have been nicer or more helpful.
My experience at Infiniti with Daniel was exceptional. He worked with me to find a car within my price range and went the extra mile to assure I was pleased with my purchase. Although I didn’t purchase an Infiniti Daniel treated me with optimal respect in my purchase of Subaru on his lot!!
My experience at Infiniti of Modesto was nothing short of phenomenal. I came in with needing a lot of help as the engine on my previous car died and I was still financing it. Vance worked with me, paid off my loan, gave me a little cash on my trade in and got me in a beautiful convertible....Give that man a raise!! This place rocks!!
We had a awesome experience from start to finish. It was so easy and relaxed and you didn't feel like you were being taken advantage of. Daniel was so ready to help and answered all the questions we had for him. I don't think we had a question he didn't know. He truly knew the cars and everything they had to offer so it made it easy to pick what was going to fit our needs. I look forward to continuing our business there.
Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
This dealership is for the serious car buyer. It's tucked away in a light industrial area of Pleasanton. You get the impression the owners are serious car buyers/sellers. I found a replacement car for one that was totaled in an accident 6 weeks earlier. Rob bought the car from auction because he saw the value the car offered and knew the right purchaser would come along. He was right about the color of the car - Montego Blue Metallic - you either love it or hate it. I love it. The car had all the options I was looking for. I felt respected and taken care of throughout the purchasing process. I highly recommend and would definitely buy from him again in the future!
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