Easiest new vehicle purchase I've ever experienced.
by connolly26 from DealerRater.com
November 3, 2018
This was my first time and Paramus Jeep and I can say that it will not be my last. As soon as I walked into the dealership I was greeted by Jay the sales manager and introduced to Jerome the salesman. Right away they explained all possibilities I had to keep me within my monthly payment limit. Numerous times throughout the process Jay stopped over to insure it was going smoothly. Jerome expedited the process knowing I had limited time to complete the purchase and I cannot be more happy about my new Jeep. I want to thank Jay and Jerome for making this the easiest vehicle purchase I've ever experienced!
I just bought a 2018 Jeep Wrangler Rubicon from Chrysler Dodge Jeep of Paramus. I worked with Jerome in the sales department and it was an excellent experience. Jerome was very knowledgeable about the car and helped me identify all the right options to meet my needs. He took the time to listen to my specific interests and helped me customize my car so it was precisely what I wanted (nothing less - but with nothing added that was unnecessary). It was clear to me, from our first interaction all the way through delivery that he genuinely cared about me and wanted to make sure I got precisely the Jeep I wanted for a fair price. It was a "no hassle" experience and I got a great car for the right price. I've bought many cars from many dealerships but, moving forward, I will highly recommend Chrysler Dodge Jeep of Paramus and Jerome specifically to all my friends who are in the market for an automobile. The Sales Manager, Jay, was fantastic and it was clear, from my interactions with him, that he's been in the business a long time and knew the importance of great customer service. I could also tell he considers Jerome one of his "top" people and had (well earned) confidence in the deal he helped me negotiate. When I took delivery, Monah helped make sure all the paperwork was done promptly and properly and was respectful of my time. All in all this was a "five star" experience with a great team. I would highly recommend to anyone looking to navigate the sometimes stressful world of car buying. Jerome, Jay, Monah and the whole Chrysler Dodge Jeep of Paramus "family" are a team you can trust and true professionals. Great job! (And I love my new Jeep!)
Carlos helped me out before but didn???t purchase anything that day. Wound up coming back to Paramus to see Carlos last minute and in the evening. The whole process was pretty fast from my previous experiences car buying. Was in at 5 and out by 8 with a brand new car and a trade in of old vehicle. Fast & efficient.
The entire staff was incredibly attentive from the moment I walked in. My salesman Leo Geldes was very diligent in making sure I got exactly what I wanted and that stayed within my budget. He pulled multiple models and explained the differences in each along with what upgrades were available. After purchasing the car I wanted he took the time out to link my phone to the car and also showed me multiple features and settings. Additionally, Carlos in Finance was very personable and made sure I understood all of the terms I was signing to. Overall this has been, by far, my best experience with a dealership to date.
Rafael Rios took care of us as soon as we arrived at Salerno Duane Jeep- he presented us with different vehicle options until we found the perfect Grand Cherokee.
The lease process from beginning to end took less than 2 hours. Each person at the dealership is friendly and professional; the dealership clearly focuses on keeping a high level of customer satisfaction.
For instance, I will point out that Rafael called us the next day, to check-in and make sure that we were comfortable with our ride home in the Grand Cherokee. I was thrilled to have this level of personalized care.
Once the plates arrived at the dealership, Rafael came out to put it on the jeep himself. Based on the personalized attention received, I would not go anywhere else... you have a new faithful client. Thanks Salerno Duane, and thank you Rafael for providing us with great customer satisfaction.
I really can???t say enough how much I appreciated Mike???s friendly demeanor, the leg work he had done up front, his knowledge of Jeeps, and his general transparency. Mike immediately made us feel at ease as my wife and I had previously had negative experiences with several other dealerships. I would highly recommend Mike and East Hills.
This by far is the best service center. Steve went above and beyond to make sure that my truck was working right before I left. He immediately knew what the problem was and made sure I left happy. Would never go anywhere else!
Lou was very helpful understanding the financial situation. He was helpful, knowledgeable and went out of his way to make me feel happy with my purchase.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.