Terrific Car Dealership Experience
November 5, 2018
Since I hadn't purchased a new Honda car in close to 20 years, I wasn't sure about what the present-day car buying/leasing experience would be like at any car dealership. I wanted more of that high Honda quality, but where should I go? And having never leased a car before, which is what I wanted to do at this time, that also added to my concerns. Well, having gone to Route 23 Honda in Pompton Plains, N.J., both David Volpe, car sales representative, and Scott Simon, customer service (finance) manager, both immediately alleviated my concerns with friendliness and professionalism combined. David and Scott made my car-leasing experience as smooth and time-efficient as possible. Scott clearly explained my finance options and leasing details, and his handling of the required paperwork went better than I thought it would be at a dealership. David also went over leasing details, but went above and beyond with the ease of paperwork at his end, as well as other facets of the car-leasing experience. Mr. Volpe explained all the new and important details of the new Honda CR-V that I wanted to lease with option to buy in the future, and David even got into the new car with me to highlight those great features of the 2016 Honda CR-V. David made some interesting suggestions for a few accessories, but there was never any pressure to buy extra items. I don't like the "salesman pressure" you might find at another dealership (unfortunately, I did come across this once at another dealership...), but both Scott and David are highly professional gentlemen who never applied the "salesman pressure". Mr. Volpe also checked in with me several times via email to be sure that the new car was running smoothly with that top-level Honda quality, and David is always available to answer any questions I may have. In addition, I feel that the car price was very fair, and I believe I got a great deal. And finally, the new CR-V is a FABULOUS car - SO comfortable to drive and loaded with some top-of-the-line features! I truly feel that the Honda Corp. should be extremely proud of David Volpe and Scott Simon and the entire crew (service, etc.) at Route 23 Honda in Pompton Plains. David and Scott treat you like family, a family I want to be a part of for a long, long time. These guys are "top shelf", and I most highly recommend these superb folks to my relatives, friends, colleagues, and EVERYONE who wants to experience an awesome car buying/leasing experience. Five Stars? No way -- Five PLUS Stars!!