Took my car in for schedule 1 service which included an oil change. I bought the car used from this dealership and it had a blend for the oil at that time. About 20K miles ago I switched to full synthetic and when I dropped the car off I wrote in my instructions please use synthetic oil for the oil change. Instead of the synthetic or even a blend, regular oil was used. They offered to change it out but because of time I declined. This is the 1st time any of my instructions were not followed. I have always had 1st class service from this dealership.
I have now been to this dealership both to buy and now for service. I ended up not purchasing here, but only because I was looking for a very specific used vehicle and was on a short timeline. However, the sales person was great. Additionally, I am now using Josh as a service adviser and he is great too! Highly recommend this dealership for buying or service!
My family is in the middle of transitioning from Minnesota to Arizona, and my wife's car broke down on the way there. We stopped at Auto Hall, and our experience was great. Bryan was so helpful, and knowledgable out his inventory. Not only was he not pushy or trying to pawn off a car on us that they want out of their inventory, he welcomed us to find a better offer on the car we chose. Once we decided on the car we wanted, he made the buying process easy and fast. We were in and out of the dealership in under 30 minutes. My wife wanted to add on some features to the car, and not only did he understand what we wanted, he had them taken care of in a timely manner. He was very communicative throughout the entire process, and treated us as if we were family who were there to buy a car. I will be buying my cars from here for now on.
I came in for a recall. The woman who checked me in found that I had 2 recalls. One was for the auto park that I had done in august. She found out that the first fix didn't work. So I was prepared to wait 2 hours while they did the repairs. To my surprise it only took 1 hour so I left a happy camper. The woman that helped me did a great job.
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