AutoNation Chrysler Dodge Jeep Ram North Richland Hills Review
Customer Service
by Shellie Wright from FT Worth, Tx
December 3, 2018
4.1 (361 reviews)
We called to get service for my jeep because it was randomly needing a jump start. I didn't know what the problem was. We called and spoke with Brandon Cromer. He was EXCELLENT, from the start to the finish. Which was, I am happy to say, only OVERNIGHT! He arranged for my rental car and had it ready as I stopped in on my way home from work. It was too easy! The very next morning before I even left for work, he had already called us to let us know what the problem was (winch was wired wrong) got approval for the repair, and said I could pick my jeep up in the next 30 minutes!!! He was professional, polite and prompt and I left feeling like he really cared. It made my day and I want to share this experience because Brandon's above and beyond demeanor needs to be recognized. I asked for his card so I had his last name and share this experience. Thanks Brandon Cromer--I know who to call next time!!!
AutoNation Chrysler Dodge Jeep Ram North Richland Hills Review
Auto nation, nrh, tx.
by Arthur Cohen from North richland hills, tx
December 3, 2018
4.1 (361 reviews)
Serbice rep, Tony L, was exceptionsl as was the excellent service he provided. And, the mechanics detail in providing repair was also appreciated. I am very pleased on the running and operation of my car. It really even sounds better! The svc rep was very clear and detailed when asking questions, and, he even took time out to drive my car. Also noted, the next day i had a svc limo come to my house to dtive me to the facility. Curb svc was unexpected! Thank y'all!
AutoNation Chrysler Dodge Jeep Ram North Richland Hills Review
autonation
by Don Hardage from Colleyville,Texas
November 5, 2018
4.1 (361 reviews)
scheduled oil on my 2013 ram. Kevin was the tech who I have used for almost 20 years and the service rep (Javier) was top of the line. Will be back for next maintenance. THX.
We just bought a new Pacifica limited from Meador and there is nothing to say except that this experience was absolutely the best. We shopped around 4 or 5 dealers who always had some problem with their quotes when it came time to sign the paperwork or flat-out refused to provide a quote on a car until we came into the dealer (even though they didn't have the car we wanted). We expected the same from Meador but we were blown away by the difference. Seth James found us a van 250 miles away and pulled out all the stops on pricing. He emailed me a price below their competior's "invoice" AND let us have $2,000 in rebates that the competitors tried to convince me didn't exist. All this wrapped up in 0% interest and 0 dealer adds! He even got us extra tinting and was able to match the best offer we got on our trade-in. We were skeptical when we came in to sign the paperwork as the other dealers tried to change the deal on us at the last minute. NONE of this happened at Meador. When we signed the paperwork with Meador our payment was actually 2 bucks lower than we were quoted for 0% at 60 months. Seth James went over and above without us even asking! I may be changing my next car to a Chrysler if this is how Meador does business.
I needed a RAM 1500 with a specific configuration. I test drove that configuration where I live; but dealers here (94112) don't order them with RAMboxes. Some online searching led me to Meador DCJR, which had just the truck I was after. The salesman, Thomas Payne was extremely helpful by phone and email. He assured me that Meador would arrange for shipment to California as well as registration with CA DMV. Larry Parks handled the deposit and financing, as well as the registration paperwork. A week after signing, the truck arrived on a carrier near my house and I drove it home. Not having to deal with DMV in person (especially when purchased out-of-state) is a bonus. Assuming the DMV registration goes through, the only part of the process that required me to do anything was getting my new truck weighed and VIN-verified once it arrived. Meador took care of the rest. Thomas and the rest of the staff were friendly, professional and efficient. Meador's competitive pricing made it possible to buy my truck long-distance and have it still meet my budget. So if you???re in a situation like mine, where your local dealer isn???t interested in helping you get the truck you want, there are options. I wouldn't hesitate to buy a vehicle from Meador this way in the future.
I had been looking for a Jeep Rubicon JL for months, and had been unable to find one that had all the features I wanted at a local dealership in Louisiana. I took a weekend trip to Dallas with my son and grabbed the title to my trade in, intent on finding a dealership that could help me out. This was the third dealership I had contacted, and they were the only one who got back to me on a Friday night after closing time. Thomas Payne called me back after I sent in a web inquiry from the hotel and gave me a rundown on what they had available at 8pm that evening. I told them I would be there by 10 am the next day and they were ready for me when I showed up. Thomas put me in touch with Lonnie Smoots who worked with me to find me a jeep so new it hadn't even been checked in yet from the delivery truck. He got it checked in a ready for a test drive and I knew it was the one the moment I sat in it. These guys got me what I wanted on my trade, and the negotiations were painless and the bottom price was very much to my liking for the features I got. I drove away that Saturday with a brand new Rubicon with less that 10 miles on it. The customer service didn't stop there. The next day I had a problem when the Benbrook police confiscated my temp tag because of a clerical error. I awoke sunday to find my Jeep had no tag and I want going to be able to head back to Louisiana. I called Thomas Payne early on a Sunday morning and within 30 minutes he had me a corrected tag emailed and ready to go! I printed it at the hotel and was set to spend the rest of day in Fort Worth worry free and got home with no issues. How many dealer sales guys will you find on a Sunday?!! Not many, but these guys were right on top of it. Top notch support, top notch guys, and no sleazy tactics or pressure. If you are looking for a vehicle and are not from Texas they will work with you to make it happen. Highly recommended, and by far the best car buying experience I've had in my 31 years of driving.
Absolutely flawless experience. Traded in our 2015 Grand Cherokee for a new 2018 lease. Roy handled our appraisal over the phone. He came in lower than we expected on the price! This is our third Grand Cherokee lease so we knew what kind of numbers to expect. Roy Russ, our sales consultant was proactive, gathered all of my information in advance. We spent a little over an hour the following day. Our new Jeep was waiting for us when we pulled up. Roy offered to go over the vehicle features. Covered all of our questions. The finance process was super fast. Larry, the finance manager had us in and out in less than 20 min. He didn???t even pressure us to buy anything extra. Everything was digital. We even received our documents on a usb drive! How cool is that? Every employee we spoke with was friendly. We relayed our experience to Ben Woodlee the new car sales director. He spent a few minutes with us, by our request. He was genuinely appreciative with our feedback. Overall, this is my new go to dealership for my future leases. The drive from Flower Mound is totally worth the excellent experience.
Had a great experience! Kevin Edison is great at what he does, we talked so much I almost forgot we were there to buy a car.😄 My first dodge by the way but I think I'm gonna like it. Traded in our 2016 Honda go cart riding accord. Owned about 5 of them but after my 3300 mile trip to Philadelphia pa that car had to go, I love Honda but y'all are slipping. Thanks Kevin
First off this was our 2nd time to work with him because of our Finacial & negative situation with a car we had. He worked and worked with banks to put us in my wife???s DREAM JEEP! 2018 JLU ...she and I will only deal with Doug he got us $4k more on the car than any other dealership and we went to a bunch shopping! Thank you Meador & Doug for such an FAST experience!
(6/29/17)My Dodge Magnum had a recall on it & I was told by another dealership to go to Meador Dodge. I brought my car in for the recall for an airbag issue. It was done in a timely fashion, but shortly after that another issue occurred. I took my car back to Meador & spoke to the service manager. Unfortunately he was not willing to assist me with new issue. I became frustrated & asked to speak to the manager. Scott
Lyons sat down with me to come to a resolution for my issue. Scott Lyons sat down with me to come to a resolution for my issue. Scott Lyons said that he would order the part for my car & have it installed FREE of charge. Scott knows the meaning of customer service!!!! I'm so glad that I came to Meador & Scott Lyons was who took care of me!!!! I would recommend others to go to Meador!!!!
A phenomenal new car buying and dealership experience???prior
by Steve from DealerRater.com
November 5, 2018
4.4 (1451 reviews)
A phenomenal new car buying and dealership experience???prior to this experience I would have considered a statement like that an oxymoron!! I have purchased approximately 25 new vehicles over the years and this experience ranked at or near the top. Larry, Kevin and Shane made the experience painless and quick. I know for some of you reading this you are thinking???what car dealer provides this level of experience?? I can???t speak for the Meador dealership broadly as this was my first experience with them, however, if the rest of the Meador team is on the same page as these guys ???this dealership undoubtedly ranks at the top nationwide! To put things on perspective, I attempted to make a purchase at a dealer ship in Houston and twice that dealership reneged on the deal after I committed to the purchase!! The monthly payment increased both times! Not only did Larry provide me an accurate quote over the phone, he also gave me a solid trade-in price on my vehicle based on the info I provided over the phone. The vehicle I purchased was $2,000 more than the either of the two in Houston and the payment ended up significantly less! Oh I almost forgot, the price DID change when I sat down with Shane and signed the paper work!! The monthly payments went DOWN $11 per month???when has this ever happened to you at a car dealer?? Larry, Kevin and Shane???you guys are ???Rock Stars??? and made what???s normally a terrible 4 to 8 hour process and 2 hour pleasurable experience. Best, Steve
Excelente servicio y una atención muy amable y profesional! Los recomiendo 100% ya es mi segundo vehículo comprado en esta agencia Muchas Gracias buen día
From start to finish every person was helpful and professional. This was the best car buying experience ever. Low pressure and very accommodating. I will recommend them to everyone I know looking for a vehicle. Thank you guys again!
by Proud and Happy Challenger Owner from DealerRater.com
December 3, 2018
4.8 (76 reviews)
From the moment we stepped instead Forest Lane Chrysler, Dodge, Jeep and Ram Dealership, we were absolutely surprised and our experience definitely exceeded our expectations! Jason Wilde was fabulous, extremely knowledgeable, very friendly, definitely not your typical pushy salesman! My husband and I had bought a 2018 Dodge Challenger at another dealership in North Dallas last December (2017) and had a horrible, horrible experience!!! ON a fluke a few weeks ago, we stopped in at Forest Lane Dodge, Chrysler, Jeep and Ram to see if we could have our Challenger service with them instead of where we bought the car. Jason took us out to the service department so we could see their state of the art service department and we knew right then and there this was our forever dealership. Jeremiah (Service Manager) spent 30 minutes talking with us and walking us through our option. My husband had so many questions and concerns about our 2018 Challenger's performance and all his concerns were thoroughly answered. So with this said, we were going to schedule a maintenance appointment then my husband and I decided to look at the 2019 Challenger with possibility of trading in our 10 month old Challenger. Jason Wilde was extremely helpful and never made us feel pressured to trade up. We learned through this experience about all the different type of "Hemi" engines and realized we still didn't have my husbands dream car. Greg (New Car Director) began the search for his 2019 Dodge Challenger 6.4L RT Scat Pack Plus. The dealership had become very busy that afternoon so while Greg was searching for the car, we went to lunch and when we returned 90 minutes later, the car had been located. Greg explained all our options on the warranties, financing and refund process on the previous warranties we bought on the 2018 Challenger. Rob (Finance Manager) went over everything again and the process went very smoothly. Our new car was scheduled to be delivered a week later and to our surprise, we took possession of my husband's dream car four days later. Needless to say, our experience with Forest Lane Chrysler, Dodge, Jeep and Ram exceeded our wildest expectations and the team made this car buying experience enjoyable and we will buy another car with them in the future. Absolutely, the very best and most honest dealership!! Thank you Jason, Greg, Rob and Jeremiah for being absolutely the very best!!
Let them know I was interested in a certain car and they called me back to let me know it was there. Went to look at it the next day and they had it parked out front ready for me to look at! The car was very nice and I ended up buying it with no problems at all and at a great price for the condition it was in and all of the features it had. The people were very friendly and helpful and I absolutely recommend buying a car from them!
The process of purchasing a car can be rather intimidating for the female buyer. Mr. Alan you are 100% a person of integrity, and I want to thank you for being honest, reliable and so pleasant. Great salesman.
Hola hoy fui por primera vez al dealer Dodge en 11550 Lyndon b Johnson fwy Liz Pérez ⭐⭐⭐⭐⭐muchas gracias por la gran amabilidad y dedicación a su trabajo desde que llegué el servicio exelente recomendado . ��
Dusty has been a consistent and extremely helpful person when I come to have my truck serviced there. I literally go to this location because of her. I’m very grateful for the work she does and the service she provides. Great, great job
This dealership is professional when you arrive by making sure your getting done what you want and confirms it with you and the technicians are experts in servicing the model vehicle you bring in and it is reassuring to know that because I don't have to be proactive in making sure they are doing what they are suppose to do.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.