Mancari's Chrysler Jeep Dodge Ram of Oak Lawn Review
Did not buy but received great sales service.
by Bert from NAPERVILLE, IL
November 5, 2018
4.6 (651 reviews)
I called on a Navigator that they had in stock. I was an hour away, but he sales manager told me that the car may have an engine problem and they are taking it offer the lot. I was happy that they did not make me drive all the way out there and try to flip me in to something else.
This place is not your typical big box store dealership. I was amazed on how great looking there cars are and impressed with the staff. If you want something different in terms of buying experience, give them a try. The price of may car I bought was extremely competitive. I was really happy with my purchase and plan on returning to upgrade my car in a few years.
Muy buena experiencia con Jason. Rápidamente nos enseñó el mejor vehículo y salimos felizmente con un carro nuevo. Recomendaría a el concesionario y recomendaría al departamento de servicio, muy buen lugar para hacer negocio.
I???ve been to many car dealerships in the past (I???m a car enthusiast/work for a company that makes racing video games (And I love my cars)! Early January, I purchased a 2015 Dodge Challenger SRT Hellcat from Thomas Dodge. First experience wasn???t with Faye, but it was a great experience regardless. August of this year, the appeal of the Hellcat wore off for me (Between going through a set of tires every couple weeks + the gas mileage + RWD in the winter = death sentence), I was looking to get another vehicle. I went to a Ford dealer first to check out a Ford F-150 Raptor, and they wanted me to fill out a credit app/get bank preapproval before even being able to test drive the Ford Raptor (Really?). I immediately left and went down the block to Thomas Dodge. Faye???s my go-to salesperson at Thomas, and I met her early in the morning. I told her what I was looking for (Something fast, luxurious, towing capability, cargo space, and a real show stopper). First she recommended the Trailhawk (A great suggestion), but that wasn???t good enough for my need for speed. Next she recommended a SRT Grand Cherokee (Great suggestion, any other day I would say yes - but I wanted to go all out with my vehicle that I would be driving on a daily basis/my company vehicle). ???Trackhawk???? ???Trackhawk??? It was early in the morning + I didn???t have breakfast, so I asked Faye if she wanted to go get a snack (On me). She prepares the car (That nobody has driven yet), and a few minutes later, we head out to Starbucks. Faye???s a Mopar enthusiast, so we had to get on it a little bit on the backroads. I???ve never had my breath taken away by a car???s performance/style (I was grinning cheek to cheek like a kid in a candy store). We pickup our Starbucks, head back to the dealer, and go over the paperwork. The paperwork process was pain free, and Faye guided me throughout the entire process + outlined/explained each thing I had a question about. She also explained to me my financing options (Opted to go with a lease through FCA, because I go through cars the same way I go through shoes). About an hour or two from the time I walked into the dealership, I was walking out with the keys to my brand new 2018 Jeep Grand Cherokee Trackhawk! Faye is the best salesperson I???ve had the pleasure of doing business with (Not limited to car dealerships). She???s honest, understands the needs/situations of each and every one of her clients, finds/sells the best quality vehicles out there, and makes the entire process pain-free & enjoyable. I got fayebolized, and couldn???t be happier - thank you, Ms. Giles!
I dropped in unannouced at 4:20 pm on a Friday. The Service bay was jammed with people dropping off their vehicles. I had an engine light on and my entertainment system was acting like it was possessed by a poltergeist . Bob read my code ensuring me the problem wasn't urgent. Good. Yet, he said the head of service , Michael jozwiak, knows how to re-set the entertainment software and would see if he could come out and try. He did, it worked, all within 30 minutes amid near chaos. This was my first time at your dealership and could not have been more impressed with excellent service. I am Director of Sales in the Construction market and this is the type of service we deliver each day, which is not the norm. Kudos to your team and their commitment to outstanding service, unfortunately , it's not commonplace . BTW, I bought my Jeep Grand Cherokee at St. Charles Jeep, and did not have a good purchase experience and will now direct all my future business to Dupage Jeep. In the proper fashion, you've won my business. Thank you for doing things the right way.
Friendly knowledgeable people - always a pleasure to have my car serviced! Staff listens and hears what you say and wants to correct any problem you have. I have been dealing directly with DuPage Chrysler/Dodge/Jeep for the past 3 years and have purchased 2 new vehicles and have never had a problem that couldn't be resolved!
My husband and I purchased our first newer vehicle (ford explorer) through Sherman and we are completely in love with it. Steven, our salesman, was amazing and made our experience enjoyable, hassle free, and made sure to get us into the vehicle we wanted all while giving us every option possible. We drove 4 hours round trip to purchase this vehicle and we will definitely be back to purchase our next one! I researched Explores extensively and Sherman had everyones price beat by $7,000!!! Thanks for your kindness and dedication to pleasing your customers!
Great deal and quality work on perfomance upgrades. Some upgrades you just need to have a Dodge guy or the dealership. Worth it. And they have great rentals.
After calling the dealership, I was put through to Dennis. Aftwr telling him what I was looking for, I showed up and Dennis had 3 cars picked put for me to drive. After taking a day to think about it, I decided on one. There was never any pressure from Dennis to make a decision on which one to choose. He walked me through every step of the process and I never felt rushed into anything. In the past I felt rushed and pressured into doing anything. I would recommend Bosak to anyone and when they stop in, ask for Dennis!
We had been searching for quite some time for the perfect preowned Jeep. After many months and many dealerships, we finally realized that the only way to get exactly what we wanted in a Jeep, was to order it new. And just the thought of a NEW vehicle made my wallet shrivel up! But, we decided to do it! Since we had been looking at various places around Northwest Indiana, and even some Illinois dealerships, we already knew we wanted to go to Bosak in Merrillville for this. This was literally the ONLY place we felt at home. They made us comfortable, they weren't pushy or just trying to make a sale, and we knew they actually were trying to HELP us find what we wanted. They were committed to us. I'm so happy we finally made our purchase! It was so smooth and now I have an even smoother new ride! :) I highly recommend them. Even for the preowned!!!! Thanks Bosak!
I started shopping for another Jeep online, time for a trade. I received an email back from Nate telling me to let him know when I'd be coming in. Well, I've dealt with 'car salesmen' and some are, just that, a pushy salesman with his mind only on his wallet, so of course I had that thought driving over there that nigjt. I emailed back saying I know the 3 cars I want to test drive, so have them ready (lol). I showed up, met Nate and right away I thought he was a cool guy. There was no trouble or sales pitches at all, we went right for the test drives. I brought the boyfriend, who is very talkative and they talked the whole time we were driving. All of the questions and comments we had about the cars, he was very knowledgeable and I was satisfied and comfortable with everything he told me. I chose the Cherokee, which was my own decision, not 'the salesman's' which it seems to be sometimes, that's just how pushy they are (no offense). When we sat down to start the paperwork Nate was very polite and curtious to me which made me feel comfortable and not uneasy at all about my decision. He walked me through everything, it went super smooth. Even the part where I made him'earn his money' he went to bat for me and got me what I wanted for my trade, great job buddy!! The same goes for Jessica the Finance lady, very, very nice lady. She helped me make a big desision regarding my payments which I think is the best for me, thank you SO much Jessica! Sorry I'm being long winded, but I want everyone to know that I will be purchasing alot more vehicles from Bosak and I recommend everyone to try it out! Go say hi to Nate and tell him Carol sent ya!
Dennis Zajac in sales was awesome! I was car shopping for quite some time but found my new home for all my next car purchases. I will continue to come back to Bosak. All around great experience while I was there and as most people feel car shopping is my least favorite thing to do! As a matter of fact I've shopped all dealerships in the area and walked away with nothing for many different reasons. Bosak was just a perfect fit and Dennis was the perfect salesman. Polite and fun and understanding. All the staff was great we laughed and made buying this car a great experience! John and Dan were just as amazing as Dennis. I will definitely send everyone I know to Dennis and the crew at Bosak! Thank you all. I will be back for the next purchase soon!
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