I was very hesitant when it came time to turn in my 2015 Jeep Wrangler Willy's Wheeler. My Lease was up and I had to make a decision and fast. As a first time buyer at BCP on Kirkwood Highway, I can honestly say that I am truly impressed with this dealership and staff Keith is exceptional. He was honest, attentive and thorough during the whole process. He provided me with EXCELLENT customer service and I am very happy with my new purchase. Thank you, Keith! #JeepWave 🤚👍👏
I spent several months resaerching the new 2018 JL Jeep Wrangler Rubicons. During that research I figured out exactly what vehicle options I wanted and built the vehicle. I then went on the internet and struck up conversations with 4 internet salespersons at different dealers. I spoke to all four dealerships who did not have the car I wanted. Each of them attempted to sway me toward what they had on the lot which did not interest me. When I spoke with David Dodge they took a different approach and immediatley offered to order the car for me which we did. Melissa Haas was my salesperson there and she was awesome. What really impressed me was that she gave me her cell phone number and told me she was available 24/7, which proved to be true throughout the process. It was something I really appreciate because everyone's free time is valuable. Jason Finley was the sales manager who negotiated closing the deal with me. He was very professional and we met at a price I was very comfortable with. Not much haggle either!! I felt really good walking out of there that this dealership really respected their customers. About a week or two after I ordered the car, I realized that I misinterpreted the length of time it would take to build and deliver it. I thought it was 8 weeks but it was more like 18-20 (which Melissa and Jason told me during our discussions). I called Jason and long story short, he cut the delivery schedule from 18 weeks to about 4! Magic. I was ecstatic. Jason probably saved the sale because I was not going to wait 18 weeks. Melissa continually gave me status updates during the build.delivery. On the day it was delivered I went to pick up the car and Melissa had all of the paperwork complete at my arrival. She offered a test drive of the car and then walked me through the important options and paired my phone. Easy Breezy. Jan McGill was the Finance Manager who walked me through the after market options. She was awesome to. She took her time to explain everything and answered all of our questions. One more thing. I ordered the car with running boards which have to be put on after market. The very next day I got a call that they were in. I took the car over there in late afternoon and it took less than an hour. Branden Wright was my Service Advisor. While I was in the waiting area he texted me with a status and offered to answer any questions. I have purchased 6 Jeeps and this was by far the best experience of all. I highly recommend david Dodge.
My experience could have felt like a disaster to me, as well as long, drawn out and I could have been hungry, but I wasn't. I arrived in the dealership around 9:45am and was greeted by Willie Griffin. A nice young man. From the moment he encountered me, he checked up on me, gave me status updates, offered me snacks and drinks, showed concern about my health. He really reached out. He didn't just attend to my needs, but the needs of another's..... I knew that he was fantastic and glowed when my 18yro son said "mom, I don't know who his boss is, but he needs a BIG raise, he's been working with people, and smiling all day." There's something to be said, when the next generation notices!!!!!!!! 👌🏾👌🏾👌🏾👍🏿 THUMBS UP TO WILLIE GRIFFIN MR. DAVID!!
I have never taken my 2012 Fiat 500C Pop anywhere else. Tony is extremely knowledgeable an has never tried to 'up the price.' I bent a rim hitting a pot hole last year. Tony made and appointment for me the next day on my lunch hour. I took it in and within 15 minutes I had a new rim! I thought it would cost a fortune but I was wrong. Including the new hub cap, I paid less than $65 dollars. When I took it in for a burnt out headlight, I was done in less than 10 minutes. I see how busy they are and expect to wait a long time for my car to be serviced but I have been pleasantly surprised at how quick things move. About a month ago my car would not start. I call Tony and he said if I could get a jump to bring it right into the shop. The way I was parked at work it would be impossible to jump it. Tony was such a big help and gave me the number to the Fiat Road Service who was going to tow it in for me for free. When they got to my work, the driver confirmed it was my battery, took out his battery box and it started. I immediately took it to Carman and Tony ran a full scan of the engine to be 100% sure nothing else was wrong. He came in and told me the scan could take up to 30-45 minutes. It was done within 30 minutes and my new battery was installed. The entire wait time was about 40 minutes. I won't ever take my Fiat any where else. Tony and the team are the best I've ever dealt with. Quick to schedule appointments, they work around my schedule, stay late to finish a job, open late some days. What more could I ask for? Love Carman service! Keep up the good work, I'll be in soon for my oil change!
I recently purchased a 2018 Jeep Grand Cherokee. I had my previous car for 12 years. Wow the changes in the new vehicles! The technology is amazing! My salesperson, Charlie was very versed in the vehicle and all the bells and whistles. Being that I had my vehicle so long I wanted the opportunity to take the car home to drive alone and make a final decision. Charlie and the team at Carman made that happen for me. At no time (during my 3 visits) was anyone pushy. I did visit several other brands and dealerships throughout my purchase experience. I rated the quality of work at good as I would attribute that to the Service Department which I have not yet experienced.
We went in to lease a 2016 Ram 1500 Sport Stinger Limited Ed
by Delighted from DealerRater.com
November 5, 2018
4.4 (1035 reviews)
We were looking for a very specific vehicle, 2016 Ram 1500 Sport Limited Edition Stinger Package. We saw the vehicle on their website, and asked a question of Heather, the internet salesperson that popped up. She went sooo far out of her way to answer our questions, switching to a phone call, and understood our needs. She looked up current rebates and promotions on our selected vehicle, as well as 2 other possible choices. Her attitude & professionalism is the SOLE reason we drove to this dealer, rather than one with the same vehicle that was more conveniently located. When we arrived, we were greeted by Mike, who had a great attitude-couldn't ask for a better salesperson! He understood what we wanted to do with our trade, went on a test drive, sat down and did the paperwork. Calm, relaxed, no pressure-the best experience we have ever had for any purchase (and we have had many!). Will even be going out of our way to have the service done here-they deserve the business and to us, it is worth it to be treated this way! You have earned our business going forward, thanks to Heather bringing us in, and then Mike!
I can't say enough about Steve Pealer and Videon!! After my 2015 Jeep Patriot (purchased at Videon) was totaled in an accident on May 4, 2018 (just short of having it for 3 years), Steve was very helpful while I was going through the insurance claims process. I emailed and called him to ask a few questions about the value of my Patriot and looking for a new Jeep. Once the settlement was completed, we made an appointment for Saturday, the 26th and looked at the new Cherokee and Compass. I immediately loved the look, feel and smooth ride of the Cherokee. Steve was excellent!! He was very friendly and knowledgeable and explained every detail about the vehicle so that I really haven't had to look anything up!! He answered all of my questions He made the process very easy and seamless! I'm a very happy customer! Marge in the Finance Department was equally friendly and knowledgeable. She made the finance side of things go smoothly. Thank you Steve, Marge and Videon!! Sincerely, Simone Syracuse
Reedman-Toll Chrysler Dodge Jeep Ram of Springfield Review
Great salesman
by Aesc from Cochranville,pa
November 6, 2018
2.4 (46 reviews)
Dealt with a salesman named Joseph Grippen. All around great experience. He was friendly, professional, detailed, patient and willing to accommodate our needs while finding a vehicle for my 75 year old mother in law. We eventually purchased a vehicle from another dealer only due to the fact that we were shopping for 2016 vehicles in 2017 and the other one we were looking at had one option she wanted over the one they had left. He gave us a great price on the vehicle, so that was not a factor. His demeanor never es changed after we informed him we were going with other vehicle. Professional from start to finish!
On September 16, 2017, my spouse and I drove 1 hour and 15 mins with our girls to Jeff D'Ambrosio in Downington, PA. I first went on their website and found 4-5 vehicles that I loved and none of them was the Dodge Journey that I ended up purchasing. Brooks was extremely patient while I search their vast selection of new and certified pre-owned vehicles. I felt like a kid in a candy store. Upon my 2nd test drive I was not too thrilled. Brooks then suggested I try the Dodge Journey. He remembered I wanted leather seats and an SUV. Once I took the SUV for a test drive with the 3 rows of leather seating, the girls and I were all too thrilled. They had already made themselves at home. Needless to say I was not going home without it. Brooks and his finance team worked diligently and past the hours of operations so that I may drive off the lot with my new "BEAST". I love my suv and the service I received that I already recommended Brooks and his team to a few of my co-workers. Thank you so much for my Certified Pre-owned Dodge Journey (which I call my "BEAST).
Just had my 2014 Dodge Charger 5.7L in for some engine warranty work. The work was done efficiently and quickly. Jeff D'Ambrosio helped me personally get me into a loaner car. Pete the service writer kept me informed during the repair process. There were no surprises upon pick up. Over the years we have purchased several vehicles from D'Ambrosio and it has always been an excellent experience. Al Glass has delivered my last 2 vehicle purchases. Al has excellent customer service skills. Finally Paul Fiedler the GM is the nicest GM you will meet at any dealership. Thanks for great service. Alex Soutos 484-467-6911
So my day started out by deciding it was time to say goodbye to my friendly, 12 year old Volvo. This wasn???t completely planned so I was a little nervous going in to buy something but Bob was great-super easy to talk to, very polite, and found me a great Jeep. He asked me what I was looking for & didn???t try to talk me into something else. He listened to me and looked at what was available. He didn???t talk to me with the ???your a woman you cant buy a car on your own??? attitude. Yay Bob! It was freeeeezing outside, he had no coat, and helped me move all of my junk to the new car. It was just an overall nice experience. Really comfortable. He was enthusiastic about telling me about the Jeep but not over the top annoying salesman enthusiastic. Bonus is that he???s also really funny. I???d totally recommend someone to see him about buying a car and will likely be back when my kids start to drive. Treat him well-he better still be there at that point :-) The guy who went over all of the paperwork with me was super friendly too but I don???t remember his name. :-( He explained things very simply and made me feel comfortable with asking questions etc. Good guys. Thanks so much!! Sherry
My daughter and son-in-law bought 2 cars from Patrick Brown. My daughter knew our lease on another make/dealer was coming to an end. She recommended PATRICK and he was unbelievable. Extremely professional and responsive. As a result, we bought a 2016 Traverse from Patrick and Pelligrino. The service and everyone besides Patrick have been "world class" and made the buying experience the best we have ever had.
Just bought our second Jeep from Pellegrino last night! Such an easy and quick process every time, LOVE working with Patrick! The team at Pellegrino makes everything so easy and they really work with you to get you where you need to be!! Can't wait for our next Jeep from them! I'd buy one every six months from them if I could, I love going there! They're the absolute best. Thanks Patrick, Russ, and Mark for another great vehicle!!!
I worked with Patrick at Pellegrino last week to buy my very first Jeep Wrangler. Patrick was easy to work with and took as much time as we needed to get everything in order. I am extremely happy with my Baja Yellow Jeep and I would recommend going to Pellegrino for your next car - ask for Patrick!
I worked with Patrick and leased my first jeep! He was extremely helpful and made sure I got exactly what I wanted. It was a great experience working with him!
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Carvana Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.3 (1464 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used vehicle with low mileage that hopefully had been well maintained. It turned out that we'd be able to purchase a brand new vehicle for an excellent price at Novick, and it doesn't end there. Everything was ready to go when we arrived. Aside from signatures and becoming acquainted with the vehicle, there was nothing more to do. There were no awkward sales pitches, no surprise charges ... not one negative thing about the experience! We were treated as valuable customers the entire time by there extremely friendly staff - including the young lady who opened the door for us, the gentleman who prepared our registration documents, the finance manager, and of course, Scott Novick, who was beyond awesome. This is our first Dodge ... and it certainly won't be our last ... and we definitely will return to buy from Novick!
Had a fantastic experience with Turnersville DODGE
by Claire Meighan from Atco, NJ
December 3, 2018
4.4 (300 reviews)
My transmission was stuck in 4th gear right before a snowstorm. The Service Dept fit me in and had my truck repaired by end of day. Just in time for the snow and drive home. I was so pleased and impressed with the Service!! Thanks so much for the great service.
I spoke with Patty several times about my repair. She was always ready with the answers to my questions. Always polite and professional. I feel I got great service and will be bring my truck back for other service work.
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