Viewed Flex online. Christy greeted us warmly and professionally. Got a test drive very quickly. Christy is extremely knowledgeable about vehicles, specs, and technology. I'm a woman, I handled negotiations, and they all treated me with utmost dignity and respect . Robert & Christy started out with sticker price, I made a (low-ball)) counter offer and they came back with a very generous counter offer~an offer I couldn't t refuse. And it was all done, beginning to end in about 4 hours. Met Christy at about 10 AM, drove away with new Flex about 2 PM. Got reasonable trade in amount. I feel I was treated the way customers used to be treated. Thank you. Robert handled financing. I changed down payment amount at last minute, but no problem. He came up with new numbers immediately. Thank you. I've visited other dealerships and they seem to want to keep me there all day. I wasn't rushed at DeSoto Automall, yet all of my questions were answered quickly and completely.
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