New and Used 2020 Jeep Grand Cherokee for Sale in Ann Arbor, MI

I am a recent widow and have never purchased a car by myself before. My salesman, Andrew, was outstanding and went out of his way to help me through the buying process. I live a very long distance away (1.5 hours one way), and the dealership even sent two drivers to come to my home and pick up the two cars I was trading in. The only reason for 4 stars in the buying process category was because the gas tank was totally empty when I left. Other than that oversight, I am very happy with Pinckney Chrysler Dodge.

Was honestly just going to look at an SUV to see if I even liked Jeep and ended up walking out leasing one. Our sales rep was Andrew and between him and Jamie, I had the best experience ever! Looking forward to my next lease/purchase!

My service lady caught my previous problem and it was taken care of right away. I do recommend the service the overall experience done here.

I've excellent service at Brighton Chrysler whenever I need to have my vehicle serviced. I especially like the manager Mike, he does an awesome job, and the owner Matt is also very personable and willing to make me the best deal possible! Tom Bondy

Made a call Friday evening stopped by Saturday confirmed the vehicle I was searching for was available and due to the honesty, efficiency and professionalism of Everyone I came into contact with at: Dick Scott Dodge Jeep Ram 684 Ann Arbor Rd Plymouth, MI 48170 I spent a total of approximately 30-45 minutes to complete all necessary paper work for a lease. The following Monday Morning the vehicle was detailed and had Big Red Bow on the hood when we arrived. It was evident that no time was wasted for anyone and they had gone beyond what I had expected to accommodate this sale. We will be returning again and again... Thank you Respectfully, G

I had leased vehicles for the past 10 years, from another dealership. I made a call to Dick Scott. Eric called me back quickly. He was able to get me out of my current lease and into a new car for less than my old payment. From Justin in financing to delivery, the entire process was amazing, Professional, fast, and fun! I???m already in negotiation with Eric for a second vehicle. Highly recommend them! David ( A very satisfied & happy new customer)

Brought my sprinter van to get the radiator replaced on 10/25/16. did not drive much since (3500 miles) and today I open the hood because of a noise and saw the front grill was broken and held by a zip tie and the clamp of the turbo hose was tight so hard that it ripped the hose. They were the last people to work on it and they never told me about it. Not happy at all and of course they won't do anything about it. This is what i thought. The service manager Shawn Leline contacted me by phone and with no question ask, he reimburse me for the turbo hose and bought a brand new grille for my van. He was very courteous and kept his words to the end. This turned out to be a great experience and proof that there is stiff few people who keep their words. Awesome job. Thank you

I have been looking for a new Jeep Salesperson for over a year --- after a 29 year relationship with my family we sadly lost our salesman last year. I have visited multiple dealerships and dealt with countless people only to leave in complete disappointment. From the moment I walked into Suburban Farmington, I had a good feeling. Cher is amazing! I have to be honest and say -- as a woman, I do not normally enjoy women sales people (c'mon girls don't always get along, let's be honest). Cher was friendly, knowledgable and laid back. There was no high pressure sales and she was willing to get what I wanted. I was in search of a 2015 black Grand Cherokee Altitude edition, which is a rare vehicle. She was confident they could get one with no issues and she was right. After discussing price, they were unwilling to move enough for me so i left the dealership. This is when I got a call from Rob Love, who asked what he could do to help me get the vehicle I wanted. We worked on price and financing for several days --- Rob was patient and knowledgable and never lost his cool with me even though I can say honestly I'm pretty demanding. I met him in person when I went to pick up my car and he was great. I also met Brad Marshall when I picked up my vehicle. I am a Leader Dog for the Blind Puppy Raiser and my 6 month old 60 lb yellow lab was not only under his desk but sprawled out in his office and Brad was nothing but accommodating to both of us. He sold me on a lifetime warranty and the tire and rims warranty for 5 years and the price and benefits was awesome. Great experience --- and while it took a few days Suburban got me exactly what I wanted at a price and financing that made sense and worked for me. I couldn't ask for anything better and they gain me as a customer for life as long as Cher is there!!

Came in for a recall update, an oil change and a non-functioning Cruise Control/Adaptive Speed Control issue for my 2012 Grand Cherokee Overland Summit that I purchased used w/addition purchased warranty, from Shuman in late Spring this year. During the oil change, a fluid leak was discovered in the steering rack. The CC/ASC module was found to be faulty as well. The rack and the module repairs were $4000.00. Upon inspection by warranty specialists, the rack and module were replaced free of charge. Thank you Jesus! Eric Ekland, the Shuman Technician who made all repairs, spoke with me per my request at the conclusion of the job and thoroughly went over all the work that he had performed. I have worked in the Automotive field since a young teenager (now 59). I currently work in Automotive R&D but worked previously for many years as a mechanic. One of the hardest things for me to do is to turn my vehicle over to another set of hands to address issue that I could usually take care of myself. I am a technical perfectionist and a bit of a dealership skeptic The Rack replacement is a big job requiring substantial disassembly to the front suspension and drive-train cradle to facilitate access. There is a lot of things that need to back together correctly for a successful repair outcome. After Speaking with Erik, I am confident that he possesses all the necessary talents and customer service attributes for providing me with peace of mind that my vehicle was repaired correctly. I requested to Erik that he be the only technician to work on my vehicle for any future repairs at Shuman. The best thing about Shuman Dodge Jeep Ram for me is the emphasis they place on relationship building. From Mr. Shuman, Mr. Zeigler, the Service Staff all the way to the lady who answers the phone, they all have been wonderful and helpful; this is why I come back. Lastly: A few words about a young man named Hunter. Hunter is a teenage Apprentice Technician and Porter/Shuttle Driver at Shuman. Hunter reminds me much of my youthful self years ago when I wore the moniker of "Gearhead" proudly. While being shuttled by Hunter we talked at length about cars, growing up young today, original Hemi Cuda's vs. Hellcats, to name just a few. Hunter embodies having the greatest internal gifts (sorely missing in todays youth) needed to carry him into an automotive career (or any career for that matter); interest, initiative, excitement and enthusiasm. Somebody get that boy a Mentor and train him well! Thank you Shuman Matthew Lindauer

Schedules service time to bring in my Pacifica for recalls. Scheduled time was 10:30 am Brought my vehicle in at the scheduled time. Was told it would take approx. 1-1/2 hours. Was pleasantly surprised that it only took 40 min. 👍 All service personnel were very courteous Also purchased an extended warranty

I went into Shuman Chrysler in Walled Lake to see what I could do about getting out of my truck lease early and into a new truck. ? I had the pleasure of working with Mike Yezak in the sales department. Mike listened to me explain where I was with my lease situation (going over my mileage with 6 months to go on lease) and what I needed both in my new lease and in my new truck. ? I love these RAM 1500 trucks, they are fantastic. This is my third one. I told Mike what I wanted in my new truck and that I intended to keep it forever (Delmonico Red, Bench Seat, Hooks, Skid plates, V-6 engine, 3:21 ratio...) After searching every dealer in 500 miles they found one, in Ohio. This just wouldn't work because that dealer wouldn't give it up! This truck was a Unicorn, nobody could find one available, anywhere. I know because I visited 2 other dealers and was told that truck was impossible to find I would have to order a new one when that was available. ? I really needed to lock in a great deal that was being offered by Ally (great financing company BTW) and I asked Mike to keep looking and lo and behold he found that the factory was building a couple that were extremely similar to what I wanted so he arranged to get one for me. I even put my name on it. The big difference was that these came with a few extra options I hadn't been interested in but also a couple I was interested in (bed liner and cover).? ? Mike found my truck and then... the factory lost it. The delivery estimate day came and went, no truck. Mike was personally upset for me and pursued this very energetically. He made calls and kept in communication with me every step of the way. The factory really seemed like they had lost it. They kept saying "It should be there by now" and of course we agreed, but it wasn't. ? I was hitting a crunch time because I was going on a long planned and paid for vacation that I had been counting on having my new truck for and I was getting concerned about being able to go. Enter Chris Brough, the new car Sales Manager at Shuman. Mike had already alerted Chris to this rather unusual situation with the factory and Chris stepped up knowing that I was heading for a long drive to the UP, he took it up the chain to Mr. Shuman who personally approved what Chris wanted to do for me and my family (it was a 1500 mile trip) and they gave me a RAM 1500 to use while we waited for mine to show up. ? When I returned my new truck was at the dealership but it wasn't quite what I had expected there was an option missing. I told Chris and Mike what my concern was and Chris said "If that's all I have to do to get you what you need and make you happy, consider it done". ? Chris (on the spot) arranged for the parts to be delivered, in my name and introduced me to Mike Weinstein the Service Manager and he explained the story to Mike W, who clearly, was personally interested in getting me taken care of. I dealt with Mike W in arranging a loaner for the day which was totally pain free and and I am completely happy with the finished truck. ? From the Service Dept (Mike Weinstein) to Sales (Mike Yezak) to the Management (Chris Brough) heck all the way to the owner himself, they took a personal stake in this customer, my family and my concerns and they blew way past all normal expectations and handled a bizarre Assembly Plant issue, made it there own and made me a customer for life. ? Mike, Mike, Chris and Mr. Shuman -- Thank you, very much! ? Chad Keiser

Love my new vehicle! Called to ask for a certain car, color, options-had it within a few days. Fast, great service. Would highly recommend.. Thank you to a friendly Jud for making my experience at Dick Scott Motormall amazing😄

I never thought car buying could be easy & painless. That is until I met Scott Myers at Szott M-59 Jeep. He listened to exactly what I was looking for and was honest about what he could do for me. He did not try to sneak one over on me or put me into a vehicle I couldn’t really afford on my budget. He gave me a few options and discussed what my possibilities were and then he worked in my budget. This was the Best buying experience I have ever had. If you are shopping for a new car go see Scott!

We were looking to lease another town and country van and had called a few other dealerships. Unfortunately, it seemed none of them took us seriously or wanted to go to work for us because we had some negative equity. Then I happened upon Szott M59 Chrysler and Got Ben on the phone. I explained our situation and he went right to work for us! Through the whole process Ben was very reliable and always got back to me quickly. He went above and beyond meeting all of our demands and stayed patient with me even when I changed my mind on the color van I wanted. He was willing to find me the van I wanted instead of trying to just sell me one he had on the lot. Ben was the perfect salesman to work with and I look forward to being a repeat customer.

Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I can't remember my sales person's name and haven't heard from him since but that's typical, I think. When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scott's service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didn't think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house. My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasn't going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I won't go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb. It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience absolutely worth it!

I recently had bought a jeep from this dealership. I have never appreciated someone so much in my life. I am graduating college this year and wanted to treat myself to a new car. I have great credit for a college student but with this being my first "big" purchase, it was hard for me to get approved. I found a jeep there that I liked and I would settle for because it was cheaper and I would have a better chance to get approved for. It ended up selling the night before I got there. With the help of an amazing car salesman, I was able to purchase my dream Jeep! So thank you!

I had been searching for the car that I wanted within my budget for a while and other dealerships just couldn't meet my needs and often tried to push me in a direction I didn't want to go. Then I found the listing for (now my current car) a Jeep Renegade in my budget on Cars.com with lots of information/pictures and descriptions. However, it didn't have luggage rack rails...So I used the Cars.com feature to ask a question on wether they could be added. Within a day of asking my question I got an email and a text from the seller (Brian) at Extreme. Awesome customer service and very personable. He cleared up my question and scheduled an appointment to see the car. I got to the dealership early and they already had the car pulled up, handed my mother and I the keys and said "take it for a spin - go get lunch if you want to". It was wonderful being able to test drive a vehicle without the pressure of the salesman there. Beyond that, the salesman, Brian, was absolutely awesome! He made sure all of our questions were answered and even the owner of the dealership came in to help us when we had questions about the Carfax - took the time to dig up photos of the car when it was purchased at auction. Next thing I know I was driving my perfect car away with a full tank of gas within the budget I had set. It was also wonderful the ease it was to finance my car through a credit union and not a dealership - Extreme worked seamlessly with it and never pushed me away from the decision to use a credit union Great car buying experience.

I wanted a reliable car that could be driven year round, something that could handle these Michigan winters but was also good for road trips and just my average commuting. Terry Hardcastle did a great job at helping me pick out a car. She is very honest and knowledgeable and I appreciate that greatly. She let me weigh the decisions I was making and never pressured me into anything. She helped me figure out what I wanted and even helped me arrange financing. I will definitely reccomend Terry Hardcastle to my friends when they want look for a car. I chose a 2015 Jeep Patriot, It handles the roads like a champ and just in time for the snow storm we just got. I really put it to the test and I was very satisfied at how well it handled and its great on gas. Thank you Extreme Dodge and Thank you Terry Hardcastle, I will definitely come back in the future.

10-27-16 Leased a jeep. Got a good deal. Salesman Jeff was excellent, We are pleased with our experience there. Thanks.

I have a unique situation that made finding the right vehicle and the right financing. I am very happy to say that Terry pulled off what I thought was impossible. She worked many, many days/nights to get me into my new SUV. I have bought several vehicles from Terry and my family and friends have also bought many vehicles from Extreme. I look forward to many more years of great customer service form Terry and the team at Extreme Dodge!