I went in for an oil change. I appreciate the young man who took my car asking me about tire rotation. He looked up my account and shared with me items that were done during my last visit. Tire rotation was free because I purchased my tires there. Kim printed history of car service and recalls completed. Thanks.
I found the exact package and color of Pacifica at this dealer. I contacted Frandoo, Internet sales manager at Countryside on the phone. We negotiated the price on the phone and I verified the existence of the vehicle by picture and VIN # he sent me. After I got to the dealer, the process of the purchase of the new Pacifica was smooth and easy. Frandoo was very knowledgeable and he took time to explain functions and operations of the vehicle. He did his best to make certain that the transactions go through without hitch. He is also courteous. Even days after the sale, I had certain concerns, and he put efforts to address the issues instead of just referring to service department.
Financial department did excellent job in processing the purchase documents as well.
Overall, this was one of the best experiences of new car purchase that I had over past 4 decades. Even though Countryside in Jackson, GA is a small dealer, they are head and shoulder above the big fancy dealers in Atlanta. I highly recommend Countryside and Frandoo Jean for the next car purchase.
Brice B. Choi, M.D.
Let me just mirror what others have said. Mark Cooper(sales) and Ivan Smith(Financing) got it done!
Mark answered all of my questions on the car and took time to get some photos before I came in. The car was cleaned up, the oil was changed, and the gas was topped off prior to use taking delivery of the car.
Not only did they have an amazing deal on a 2000 mile old car, they were very professional, knowledgeable, and the car had an amazing CPO warranty.
I will be sending friends and family your way!
Thanks! Russell Owens
My wife and I decided to purchase a new car. We looked at...
by Larry Davis from DealerRater.com
May 11, 2018
My wife and I decided to purchase a new car. We looked at the Honda accord the Nissan Maxima and the Toyota Camry. We decided to purchase the Camry XLE. The customer service provided to us by Ronald Steele and Gregory Johnson was BY FAR THE BEST we have encountered in our search in the Atlanta Area for a new vehicle. The entire atmosphere was very professional and pleasant inside the dealership. It was a great car buying experience. I have already recommended Toyota of Union City to one of my co-workers. We are VERY HAPPY with our new Camry and we look forward to doing more business with you all in the future. Keep up the good work. Sincerely Larry and Marcia Davis
Went in to service for a oil change and, to have air put into my tire. Asked about a wash and vacum outcar . The service was carried out as requested. This service I received was very good. I will be back.
Our salesman Myron was extremely helpful and considerate of what my husband and I were asking for. The finance department explained all the numbers in great detail. The entire ALM team was helpful and we didn't feel any pressure. We also appreciate all the help Jawon provided with explaining the features of the vehicle.
Went in for a oil change, and the gentleman waiting on me had not been at this location long, he had transferred from another location, but he gave great customer service, & my car was very clean after the oil change looked like new!!!
I bought a used car. Pretty decent car with low mileage and a good price. The financial manger worked hard to ensure I got a good deal on the loan, I applaud them for that effort. The customer Reps were pretty friendly. However, I would have appreciated it if they would have serviced the car before I brought it home, considering that I bought the car and left it there for 3 additional days before collecting it. The oil was super low, at least 2 tires were low on air and the truck was a slightly messy. Very disappointing. Expected better
I bought a lifted F-250 Platinum from this dealer last night. The whole experience was awesome. Due to my work schedule I couldn’t make it before closing time, but the manager Travis got all of my financing done ahead of time and stayed after hours to wait for me and had all my paperwork ready. I literally just showed up, test drove the truck, signed my papers and I was out of there. These guys go above and beyond, and that’s hard to find in this business. I’ll definitely be back next time.
Very patient and professional . Marvin is very Knowledgeable about all vehicles . I had an great experience with Marvin and ALM and I would definitely recommend ALM to anyone looking for a great condition used car and Marvin as the salesman.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 5, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
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