Totaled Car - worked with us
December 3, 2018
We were not prepared to have to buy a new vehicle, but our car was totaled in an accident. We had just purchased our first new home and had incurred a lot of expenses. They were willing to work with not only our low credit, but the insurance and gap people, as well to help get us into a car when our rental ran out. Even with our old loan still showing, they were able to show the banks the insurance/gap were paying it off. MANY other dealers weren't willing to work with our situation, but since they are a larger company they were able to still make things happen. We were afraid of needing to uber for an extended length of time and didn't want to throw money down the drain. They were caring enough to take not only our business but to also give us a loaner car until our car was ready. They also drove our car up from another dealer which made the sale. We had our hearts in our old kia sorento (we originally talked with the managers at kia next door), but were able to find something comparable in size and price, with less miles, more warranty and coverage, and a few extra bells and whistles our old car didn't have. After purchasing, they did a full inspection and checked our brakes, they also gave us a week to comment on any scratches/chips/or things not working correctly, that they will fix. On top of that, they were able to work across dealers under "Fred Anderson" to ensure we got the car we wanted/needed in a timely manner so we wouldn't continue to incur out of pocket expenses. They even brought a car from the neighbor store to do a side by side comparison. This whole process from the date of total to the date of purchase was 2 weeks, however working with the Nissan team of Raleigh was a 3 day process due to our situation. We are just thankful they could work with our situation and help us out! Also, due to us getting a car from the fayetteville store, there wasn't room to lessen the price, but they worked with us to keep our payment lower while including protection and gap insurance. Overall, we experienced a rainbow after the storm, and are quite happy with our decision to go with Fred Anderson!