New and Used 2020 Jeep Renegade for Sale in Gurnee, IL

I visited Gurnee Dodge on Thursday of last week and Sarah Dawson was the greatest she should receive some type of bonus because while I was there I overheard other customers saying how awesome she was.She is so patient and helpful. Kudos to Sarah Dawson.

Went looking for a car. Nate Sanders was happy to help, reachable, friendly, honest and no pressure, even on his day off. He referred us to Shawn Liddy, who showed us a number of different cars. He took his time with us, spent a lot of time showing us different cars based on what we were looking for, was very honest and no pressure. All this even though he wasn't the one getting the commission. I was very pleased with my experience there and suggest that you go see these gentlemen when you're ready to look or make a purchase. Thanks, Gentlemen.

Dan and Patrick were the two salesmen who helped me out. Jessie was the finance rep. I inquired about a 2017 Subaru WRX STI and got a prompt response from Patrick. My buying process was pretty smooth and the overall communication with them was great, even being an out of state buyer! More like across the country, haha! Paperwork was sent fairly quick. Happy Subaru buyer!

Plan on buying a car from Kim Kehl , he's a super nice sales person and patient...save yourself time and trouble - ask for Kim Kehl. We love our car & Kim too!

Kim Kehl was great and went the xtra mile. The dearlership was very friendly and clean.

Took my 2014 Jeep Grand Cherokee in for routine service and ended up driving away in a new 2017 Jeep Grand Cherokee. The dealer offered to buy my current car back. I worked with Kim Kehl, Sales Consultant. He was extremely knowledgeable about the vehicle and took time on a walk around and test drive to explain all the features. Both Kim and Mario (sales supervisor) worked hard with me to achieve a deal that worked for me. It was an unexpected, great experience.

I bought a JKU (4 door) Mopar premium soft top from Steve C in parts. Btw, they matched my other offers plus had it in stock. I was in my JK (2door). Steve was awesome in helping me with a solution to get it home. These are the friendliest people of any parts place, plus they truly want your business. Rock on Napleton of Arlington Heights 🤘🏼

I am a skeptical person & very leery of mechanics in general and dealership mechanics in particular. I brought my 2007 Jeep Liberty for service, after an independent mechanic at a local shop did some work on the car. The check engine light was on, and the codes read a misfire, among other things. It also needed the 70,000 mile maintenance. Bottom line is that the engine misfire was a serious problem, due to an overheating of the car, which would cost thousands. However, the service department realized this only after I had approved a tune-up (for $250) and transmission pan/fluid maintenance (also $250). Knowing that I would not have done the work if I knew the misfire was so serious, the dealership absorbed the cost of the tune-up. The people there were extremely knowledgeable and nice. In particular, Ray Calamia, my service advisor, was fantastic, as were Mike Jozwiak, the Service Director, and Doug Adams, the Customer Relations Specialist. Overall, this dealership's service department won my business forever, even though I generally do not like dealership service departments. They are honest, good, and fair -- what more would you want?

Randy Rogers is the one that sold us our Lease Jeep 2018 Grand Cherokee Limited 4x4.and what ever the management person that helped us with the paper work are wonderful people. All of the Sales people at Palmen's are wonderful.{The Finance Manager]

Service- Im going to buy another new Dodge in 18 months aprx. Salesman should have a very easy job selling to me, because Wally- Service manager's friendliness, courtesy, attention to detail has already sold me!! He is a valuable asset to your organization. Car salesmen sell a car, your service (Wally) sells the next one and thereafter....thank you Wally!

Flyer in the mail got me to go in and though I didn't win a brand new car... I actually wanted to find out more information on leasing. Met with JC and he broke it down and set me up with Bob Z. My salesman. Hubby got home from deployment, I told him exactly what was shown and told to me, he was surprised that I broke it down so well. (Goes to show how well Palmen broke it down to me). Hubby said no need for him to go so I went and got the same vehicle I test drove! I love it. Paperwork was so simple and fast. I was like that's it?! Bob Z. Even took 20 min after the sale to help me set up my phone and car connect. Went over some features again to make sure he didn't miss anything. I really appreciated that. Love my new vehicle. Thanks guys! KF

For buying a vehicle, it's was a good experience. I've work with other dealers in the past that I did not enjoy. All negotiation seemed fair and straight forward. In finance office, I was waiting for the high pressure sales pitch for an extended warranty, but that was not the case. It was offered and explained, and that was it. My only complaint is the that a $500.00 charge for "Paint Protector"?, which was not disclosed prior to the final transaction, was add to the final number. That was disappointing. Otherwise, everything else was good...

Didn't feel pressured to buy. Salesman (Fawaz) developed a rapport quickly, didn't seem phony. Spent as much time as needed to explain things.

My husband and I purchased our first newer vehicle (ford explorer) through Sherman and we are completely in love with it. Steven, our salesman, was amazing and made our experience enjoyable, hassle free, and made sure to get us into the vehicle we wanted all while giving us every option possible. We drove 4 hours round trip to purchase this vehicle and we will definitely be back to purchase our next one! I researched Explores extensively and Sherman had everyones price beat by $7,000!!! Thanks for your kindness and dedication to pleasing your customers!

I have never liked shopping at car dealers, I always tried to avoid them at all cost, I know what i want and won't be pushed or convinced otherwise, this is something that every dealer I have ever gone to is good for.... this is NOT the scenario with my experience at Sherman, Mike Morris was our salesman, I can't even put it into words as to how absolutely amazing this man is/was to me and my family, I truly felt beyond comfortable from the moment he approached my family, he didn't jump right down our throats as soon as we entered the lot ( like EVERY other dealership) he listened to us, he did not push us whatsoever, he listened, he knew exactly what to present to us based on this, I truly felt that he wanted to help my family, not just sell us a vehicle. I felt zero pressure to buy anything, may I add, we came in towards the end of the night, 7pm, we left there at probably 11:30, well past the time Mike should have been gone from the shop, I have never met a salesman ever who was this amazing, my wife and I have 3 young children so we were extremely picky as to what we wanted, Mike worked with us the whole way, NO problems at any time,at one point we werent sure they had any van on the lot that suited our needs, i honestly told the wife i WANT to buy a car from this man, i never met someone so motivated, dedicated, concerned, and caring for our exact needs. This is something you don't come across at a car dealership thus the reason I don't care for them, but Sherman dodge was different, and I contribute my beyond amazing experience to Mike Morris my salesmen, my wife and I can't even express or say enough kind words about this man. He changed my mind about car shopping, I will never look to buy from a private seller again, I will go straight to Mike Morris for all my car needs from now on, and recommend everybody to him. Jesse Wright, From sales, Mike Volakis from financing, and Jose Chavez store manager were absolutely amazing as well, they all were of great help, this place runs like a fine oiled machine and I can't say enough great things about this team, EVERY single employee there had a smile and were so kind, after we closed the deal my wife wanted Mike and Jesse asked to get a photo with my 3 young sons, Mike and Jesse were beyond thrilled and actually wanted us to send them the photos, so family oriented, truly a spectacular team that anybody would be proud of....

Let's face it. Most sales in any retail setting come down to trust. Of course,,the brand of the product is important. But trust in the sales person's guidance toward the purchase is crucial. We would not have bought the van we decided upon if it were not for the sincerities of Mary Lamarca.. Our family doesn't throw around $40,000 like it is a minor matter.. It's a lot of money. Only feeling confident that Mary was honest and was being straightforward got things done. She advocated for us and stepped up to her sales manager trying her best to make everything work. There is no problem for us that Sherman Dodge (and Mary) should make a little money selling us a van. But...no one wants to give their hard earned money nor stretch their budget for a person across the table who tries to sneak around the facts or who patronizes the customer.. Mary treated us like who we actually were....a family in need of a van for the transportation needs of our wheelchair daughter.. She worked every angle to help us solve a pressing problem.. We wish we were rich people. If we were, we would come back every year and buy from Mary , confident that we were transacting a very fair win-win deal. And so gentlemen......Hit the gong for Lamarca.

Everyone is always sooo friendly! I drive from Chicago and sometimes I’m a little late but they’re always on time. They never leave a mess and always go through every detail with me about the work on my car. I have a dealership where I am but I prefer to come to you all because you’re nice and efficient.

I didn’t know that I had a warranty remaining and instead of asking me for the money upfront they said they would look into it and sure enough I have it and it’s covered!

My Jeep Wrangler was built in Toledo, shipped to AEV in Detroit for an extensive conversion, and then back to the dealer for deliver. All in all, a pretty slick way to do business. This is the first issue I've had on the conversion side, and the service department and AEV worked seamlessly together to resolve the problem. I couldn't be more pleased. Great customer service!

I'm extremely pleased with their service department personnel and their performance. My vehicle broke down, and was not drivable, on a Thursday evening. The Elgin dealer scheduled it for service on the following Wednesday. After having it towed to the dealer on Saturday, they actually serviced the vehicle, and had it ready for pick up that Tuesday.