Reliable, Helpful, genuine and outstanding service
November 6, 2018
On Nov - 2017 my lease with Kia was about to expire, I was confused about the decision I had to make, on my mind I was going to buy the old car (a Kia Sorento that got brand new and it was perfectly good cared for), or get a new one but I did not know what was the best deal. So I and my husband went to speak to a salesman and as I walked in I met Petter Calcagnini who greeted me with a warm welcome, he was very knowledgeable about cars, very enthusiastic about the Kia brand and most important I thought he was such a genuine man. He explained me in detail the differences between my payments and the pross and cons of each decision. He made the math for me. I could see that he was not pushy at all, instead he was really is helping me to try to take the best decision, he was kind, expressed his thoughts and I expressed mine with no fear and I felt confident in making a decision of buying a new car. But that didn't happen until we went and took a look at the new Kia Sorento 2018. It had an awesome sunroof that goes all the way down, had a Turbo engine, an awesome sound system, apple play, beautiful letter seats, it was just wonderful.
So yes, I was convinced, but now it was the tough part, the negotiation. My husband is great at it, and they gave us an offer, we gave a different one, they work really hard on it, they made calls, went to search for a sales manager, we made Petter get up of his desk so many times, and we finally came out with a deal, and a new car. He made sure everything was well-taking care for me. I felt confident with the decision,
Overall, the experience was positive, we thought the service was remarkable and Petter was very customer service oriented and reliable. He has also called me and emailed me a couple of times to make sure everything is going on well with my car, or if I have any questions about the car: which I do appreciate the follow-ups.
Also, I have to say that Keny in the service desk provides an outstanding service as well, he is always kind, customer service oriented and very helpful.