A wonderful experience. Almost perfect!
November 6, 2018
I came in based on a radio ad I had heard stating that they might give me up to $8,000 over Kelley Blue Book for a trade in. I was upside down on a car and frustrated. My husband and I pulled in and were greeted outside the front door by Ryan. HE WAS WONDERFUL FROM START TO FINISH! I admit that I can be a tough customer, and was honest and upfront about what I wanted and that I did not want the typical dealer run around, I just wanted numbers before I even bothered driving a car. Ryan heard me and truly respected that statement. Once the numbers were shown, which were do-able, we took the best and most complete test drive I have ever been on. Ryan was awesome at showing the ins and outs of the vehicles along with balancing getting to know us as people. He worked tirelessly to get me to the numbers I needed, and I ended up in an Optima as apposed to the Forte for less than the original number for the Forte. He was honest, straight forward, real, and very different from other sales people I have worked with. He was also very knowledgeable about the cars and processes. We worked together and negotiated to a good number (he communicated quite often via text or phone) and the car was ready in about 24 hours after the agreed upon amount. I came back the next night, the car had obviously been detailed and moved under cover due to rain, and the tank was full. Can I tell you how many times I've been given a new car with out a full tank of gas?? The woman who does the paper work came and took me since Ryan was not available at the moment. I don't believe she introduced herself, if she did, I don't recall. The paperwork process was lengthy, as usual, and she was friendly. She offered several "al a carte" ad-on options, which I turned down, despite her lowering the cost of the only one I was at all interested in several times. When I told her I was not willing to purchase the item, her mood changed quickly and the rest of the interaction was not nearly as friendly or polite and her thoughts were clearly on her face and in her body language. Questions I had obviously annoyed her. This interaction was the only hiccup in the entire process. I was happy when it was complete.
Ryan OWNED the process. He worked with me from start to finish (except for the paperwork part) He discussed all payments, unlike other dealerships where they send the "manager" over to discuss $$, Ryan did it and did it well. He took a moment before the final handshake to show me several things in the car that he thought I should know, including setting up the bluetooth. I received a congratulations phone call from him the next day. I have NEVER gotten a phone call from the salesperson like that. I cannot say enough about Ryan. He truly was wonderful. And on top of it, I went into the whole process knowing nothing about and having never driven any Kia. I am very very impressed with my new Optima. I have driven Nissan Altima's for years, and most recently a Volvo. The Optima is an excellent car.