My first time ever leasing a car and the staff here made the process soo simple and easy! They took the time to explain everything and answer any questions I had about the car, lease, coverage etc. Tom, Brandon and Sergio were all awesome!! Would highly recommend.
Mike Ricatta is very conscientious , and took care of me while his other customers were waiting for a loan approval. The only negative was that the interior could have been cleaner and there was some debris which could have been vacuumed. Prices should be listed on used cars.
I never expected such an easy process when buying a new car. Went in on Friday and drove home in my new Kia Sorento at 4:30 pm the same day. Very happy with the service. Mike Ricotta was very patient and very willing to help with any questions we had. I would recommend going to see him if you are interested in purchasing a vehicle.
My experience with Michael Riccata was very good he was helpful got me the answers that I needed was patient with me he was wonderful and I would recommend him to anybody
Unfortunately after I picked up my car on the 27th and when I got home I realized that KIA does not include a car starter so after I spoke to Kia Finance regarding turning my car in they told me that I was able to take my car starter out so I called and spoke to someone who said that he thought my car was already gone well Kia Finance told me that it was still there so I told him that I wanted to take my car starter out and he said that it was a better idea to pay $399 to them for a new starter which is not the starter I want. I called back again and told him that I wanted my starter and he said well it's going to cost $150 to take it out and then $150 to put it intoy new car so it's not worth it and to get the charger there for $399 because it would save me money. I sent him information showing him the prices that I got to uninstall and install a brand new starter, that I wanted, which and was less expensive than 399. I then sent him the estimate to remove my starter and have it reinstalled into my new car from a different dealer which would save me $150 and he continued to say that I should get a starter there. so then I had said well I would like it itaken out of my car and what would it cost me and he came back and said it would cost me $200 for them to take the starter out of my car. Which is $50 more than originally quoted me when he said $150 and over double what I was quoted at the other dealer to uninstall
And, they still don't have my 2nd key
Tatiana made my experience leasing my 2018 Kia Stinger stress free and exciting. She was amazing, went out of her way to get me out of my lease early and into what I want. She is very knowledgeable and FUN. Thank you again for an amazing experience with you and Transittowne.
Our recent Kia buying experience was made easy and enjoyable thanks to our sales associate, Nelson. Being Florida residents, there were several questions regarding purchasing a car in NY and transporting it to FL, which he was able to answer for us. Highly recommend working with Nelson when buying new or trading in at Transitowne Kia.
My Wife and I were in the market for a new vehicle, and after stopping at many dealerships (leaving unsatisfied) we found ourselves at West Herr Kia in Orchard Park, NY. We had the pleasure of working with a knowledgeable, enthusiastic representative named Luke Churik. We received a phenomenal education on the multitude of vehicles available to us, and a thorough explanation of the processes mitigating the trade in of our old truck and the purchase of a new ride. I can honestly say that this is the first time I’ve left a dealership having COMPLETELY enjoyed every facet of the operation. All too often you walk into a dealership excited to complete a rather significant transaction, and are immediately turned off by an interaction with a cheesy, want-to-be professional salesman who thinks that their cheap suit makes them the absolute authority on all-things-automotive. Not at West Herr. Thank you Luke for great a great experience. This place has a great inventory (I mean great. West Herr has a multitude of dealerships right in town which can deliver pretty much and brand of car you’d like to check out) knowledgeable employees, a prim and proper facility... A++
Fantastic experience at West Herr Kia! Amanda and her assistant Matt were extremely accommodating and made the entire process both quick and easy! Highly recommend West Herr when looking for a new vehicle!
Best car buying experience I have ever had!!
I am glad I found this dealership because for the past 25 years of buying cars, I have never found a dealership that has the high quality employees like West Herr Kia does as well as an inventory of equal value. Yes, I am very happy with this dealership and absolutely I will return and tell my friends and family to do the same. The honesty and integrity that the staff members that assisted me during my purchase is unparallelled. I have to say a big thank you to Mike Budniewski, Tom Woelfel, Heidi Gebler and Chuck Hardy, who all helped make this car buying experience so easy & comfortable!!
Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other things that need immediate attention or future and let me no in advance
The best salesmen and service crew. They all really took the time to listened to what I wanted. Lamar was excellent and was never a pushy salesmen. He followed up with me even when I didn't buy a car on the first appointment. They went above and beyond what any dealership has ever done. Truly genuine people there and freest customer service.
I give this dealer 5 stars I was able to get jetta
by Rosa Falso from Lockport ny 14094
October 1, 2018
Very satisfied I would recommend any prospect customer to stop in see the new cars I’m very pleased with my 2019 Jetta every one was very helpful
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