we are so happy with our new Honda Touring. JC made us feel comfortable with our choice & was so knowledgeable about the vehicle. We feel like we made a friend at Superior Honda & will gladly recommend you to everyone in the market for a car..thank you so much!w
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
I just purchased a Subaru Crosstrek from Lexus of Omaha. I live in Lincoln and Jennifer drove the car to my home to look at and test drive. They gave me a great deal and took the car to the Lexus in Lincoln dealer for detailing that same afternoon for me to pick up later. Tommy came to my house the next day for me to complete the paperwork as well as coming back this weekend to deliver my second key fob AND the CD's I had left in the player of my previous car. This experience was amazing!
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
First of all, the dealership is beautiful -- even the bathrooms were amazing to the last detail! Secondly, this was the easiest car buying experience I've ever had. I travelled from out of town to get my car and all of the negotiations and correspondence were done over the phone and through e:mail. I, basically, had to walk in and sign some papers and I was ready to go! It was a great experience and David S was such a pleasure to work with! I highly recommend buying your next Lexus here -- even if you don't live in Omaha!!
by Sharif Dalia from Williams az
December 2, 2018
Great car very reliable and comfortable had no problems with it so far and hopefully I will not would recommend this car to any one
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Best purchase I ever made
by Elizabeth from Poinciana
November 25, 2018
Iwas always impressed with Lexus and when the opportunity came to buy one, I did. Have been totally satisfied since the day I drove it off the lot.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
RELIABILITY & PERFORMANCE
by TARGA 157 from Dallas, Tx.
November 8, 2018
i bought this car brand new and have really met all my expectations. The only thing is that Lexus are proud of their vehicles that is why you pay for the price. I traded this in now for a Lexus GX460. Once you have own a Lexus, you will never buy other vehicles.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Very smooth and quiet ride.
by CarolEK, artist from Las Vegas, NV
October 17, 2018
This car has all the features we were looking for in a luxury vehicle. We love the smooth, quiet ride and the beautiful color, inside and out. We look forward to having this car for a long time.
Their service is exeptional. Everyone treats you like a valuable customer despite your reason for being there. There is complimentary snacks( doughnuts, bagels, coffee, whole fresh fruits) served to you by a friendly staff. The building is luxurious, thier bathrooms are greattttt. They give you an amazing complimentary car if yours takes days to servce. I look forward to servicing my car there cos the experience is great.
Best car I have ever owned
by Annlyn from Pelham, NH
August 22, 2018
Stylish, dependable, superior handling and all around great car. Though the car is a bit pricey, it is worth every penny you spend on one. The ride like a dream.
Everything about this place is luxurious, the building, the waiting area, the cars, the process and the people. I felt nothing but genuine ease and respect when dealing with Jim, Jay and the others at Lexus of Omaha. The used cars are top notch, their detail to customer satisfaction is superb. I give this dealership my highest recommendation as I never once felt like anyone was pushy. My best interest was always at the forefront. Incredible.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
I recently bought an Infiniti FX at Lexus of Omaha. I worked with Eric Murray. Eric was very informative and knew that I had done my research before coming into the dealership. There was no stress involved in buying my car and I appreciated the friendliness of the staff. I would highly recommend buying your next car from Lexus. There was something comforting about going into the dealership and seeing everyone smile and asking if I needed any help. One of only two dealerships I would work with in Omaha. Thank you Eric for the amazing low pressure car buying experience!
Big and comfortable
by Best choice from Florida
December 28, 2018
It is worth every dollar. Test drove more cars but this was my favorite. I drove a Nissan and it was reliable too. But I do believe I am driving in luxury
Never would have guessed it... After 8 months of searching a radius of up to 500 miles from home, that I would find the BEST possible deal at Lexus of Omaha.. I spotted our vehicle late one night on Cars .com. and sent off an email to Lexus of Omaha. 7:10 am. the next morning I received a CALL from Pat Wallace asking how he could be of assistance. That's prompt service! Pat is absolutely the best. Pat answered all my questions and found answers and solutions to all my concerns. He assured us the trip to Omaha would not leave us disappointed. The car was actually better than he described. The price was right on and the entire staff was exceptional when we took delivery. If you are looking for a quality used car I highly recommend Pat Wallace and Lexus of Omaha.
Lexus is the only car I will ever buy.
by Betty’s from Middlesboro KY
December 28, 2018
The only car for dependabity and quality for the money. I would not consider another car after buying my first Lexus almost 20 years ago.
I've owned 9 Lexus's and all of them have given me hundreds of thousands of trouble-free miles. The cars are awesome and you can buy them at dealerships all over the country. But the true test of a Lexus dealership is the people. Pat Wallace at Lexus of Omaha is the kind of guy who helps Lexus maintain their reputation for genuine quality. Pat is a true sales professional; personable, knowledgeable and without any of the usual gotta-buy-it-now-pressure. I found a used Lexus GS online at Lexus of Omaha. After talking with Pat, and him providing me with answers to all my questions, he gave me the confidence to travel cross-country to buy the car. My wife and I flew from Seattle to Omaha, bought the car (at a very fair price) and drove it home. Pat even took the time to outline a scenic route. He helped turn what could have been a boring interstate drive, into an off-the-beaten path adventure. We experienced places in America that we would have never seen, if it weren't for Pat Wallace. Thanks Pat for a great car, an easy buying experience and excellent follow-up.
Best automobile I have ever owned
by Tbird2 from Pinehurst, NC
October 26, 2018
This car is a dream to drive. Quiet, responsive and so comfortable. The safety features are wonderful. I am surprised by the excellent fuel mileage
Mike Cohn bent over backwards to try and find a car that was just right for my five year old son and I. He spent countless hours emailing and calling when cars appeared on the lot that he thought were a perfect fit. However my father went on to buy a car for me else where. Lexus of Omaha was very accommodating and would recommend to anyone looking to buy a car! Go see Mike Cohn!
Best car I have driven and smoothest ride of any c
by bunny2434 from Camden nj
December 16, 2018
Every thing I was looking for in a car comes equipped with all standard things hardly any uncessary maintenance needed I will buy only lexus now
No pressure. Easy going. Very helpful . Saved 4 k under anyone else. Been shopping a month.
Car super clean and looks new. Thanks Jake
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
Today I walked in and was greeted by Mike at the front desk. He was really helpful, and walked me through the approval process which i have no experience with. He was really friendly and answered all of my questions. I left with a new car about an hour later. Im kind of in shock at how well this went. It was quick, easy and he was really friendly. Thank you Mike!!
Most reliable car I've owned
by LexusLover from Carlsbad, CA
January 11, 2019
This car has has a great , very smooth ride, all the bells and whistles, and has been the most reliable car I've ever owned.
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