Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
We bought our first Lexus from Lexus of Naperville 8 years ago. Our vehicle has only been serviced at this dealership and it still runs exactly the same way it did from day 1. Our sales process and all service appointments were easy and professional. Because of that experience, we purchased our second Lexus this past Saturday. Saturday's experience went way beyond our first one. Our salesman, George DeVries, was the reason. George was friendly, professional, and was a wealth of knowledge about the vehicle we purchased. The customer service he provided was outstanding! Our technical advisor, Mike, was terrific! Mike knows the technology on Lexus automobiles like the back of his hand. From stepping into the showroom to driving out in my new car, every step of the process was easy, efficient, friendly, and very professional.
Bought a used car from Nick Gerlak. Nick is courteous, helpful, and knowledgeable. Very happy with the whole buying experience. I recommend Nick and Lexus of Naperville without hesitation. Tom from Naperville
We leased 2018 RX 350L. It was a great experience, our sale Lala is a good sale, unlike sales from other dealers, he does not being aggressive on the price, and negotiate with us patiently. Highly recommend.
I purchased a 2013 Lexus LS460 fromNestor Urrutia. I received excellent customer service from Nestor. Nestor is very knowledgeable about Lexus cars. He has a video on YouTube describing the new 2019 Lexus ES. Nestor even called me to see how I???m enjoying my new car. That???s great customer Service!
Anytime I take my Lexus NX200t in for servicing everyone is fantastic to work with and I must say you have the nicest waiting area of any place! Tony is exceptional and keeps me informed on what???s going on and I recommend Lexus of Orland Park to all my friends and family!!
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
Howard meron guided me as to how to access and work the many features on my NX. I was struggling and very unhappy with the car. He helped me by illustrating the features and how to work them. He did this in a very relaxed manner without rushing through things so I was able to absorb the information he was so helpful.
Very satisfied with the service!! Nate and Ric are amazing!!
by 301426326 from DealerRater.com
October 23, 2018
I just bought a Lexus car and I must share my experience.. Nate Boma and Ric Santos This are most amazing salesman???s I???ve ever met.. and I met quite a few. They are so NOT aggressive, they???re so patience and friendly. They try their best to match your expectations and explain every step of the way. They don???t pressure u at all and they give u your time to think and decide. I will definitely recommend all my friends and family to go and buy a car with them. The shop is also very nice.. very satisfied.
Best Lexus salesman out of 3 dealerships I checked out
by Gurnee Lexus buyer from DealerRater.com
October 18, 2018
Will definitely go back to Bredemann's and Wayne Phillips first for my next Lexus. I called Bredemann's to see if they still had the RX350 I saw online and Wayne said they did and had it ready for me to test drive when I arrived 30 minutes later( no waiting). He enthusiastically explained everything so thoroughly while I was test driving I found there were things on the car I did not expect to be getting. Other dealerships told me that AFTER I bought the car someone would tell me about what was on the car! During price negotiations there were no hassles or pressures, I wanted to buy a car and he wanted to sell one. He explained what I would be getting compared to other cars and prices out there and with the homework I had done I appreciated there was no baloney. Two days later when I picked up the car Wayne personally programmed and went over all the features on the 2018 car. As in other dealerships he did not tell me it would only be an hour. He took the time needed for me to know the car. He also said I could call him with other questions I may have. Who wouldn't want to spend all that money and not have it be a great experience. Go see Wayne.
I just bought a Lexus car and I must share my experience..
Nate Boma and Ric Santos This are most amazing salesman’s
I’ve ever met.. and I met quite a few. They are so NOT aggressive, they’re so patience and friendly. They try their best to match your expectations and explain every step of the way. They don’t pressure u at all and they give u your time to think and decide. I will definitely recommend all my friends and family to go and buy a car with them.
The shop is also very nice..
No hassle , no pressure, just a smooth transaction. I called ahead to Edgar about a car I saw online and he was happy to accommodate my schedule. He and the car were waiting for me and it was smooth sailing from there.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.