My Acura Rl is 12 years old and the treat the car and me like new. My wife and I are buying or leasing a new Acura in June. They put us in a MDX for the weekend while my RL was being repaired. Top notch service from everyone. Now the problem is which car MDX or RDX?
What is most important to you? That is what Jomar ask me when I said I came to look at cars and possibly buy. Jomar continued gently to ask more specific questions and before I knew it I was looking for a Jeep Cherokee which I later purchased. And like it better today!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 0, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
Immediately after contacting the dealership about looking into a new truck, Mike Muckenfuss called and let me know that I would save a lot of time if I came to McLarty Daniel Ford in Bentonville. Mike got me into a brand new Lead Foot (Exterior color) STX V8 F150 and I'm happier with my truck now than I have been with any vehicle I have owned in the past. Oliver helped us agree on a deal, and I would strongly suggest for anyone looking to purchase a new vehicle to visit McLarty Daniel in Bentonville.
Received an answer to my review explaining our privacy issue. My personal information was obtained from our Department of Finance and administration by the aftermarket warranty wolves. We have been harassed by these folks which led to my poor review of this dealership. Please accept my sincere apology and please contact your lawmakers to prevent this privacy problem. The problems we encountered with service were explained to our satisfaction. We will consider this dealership in the future for our automotive needs. Thanks, Madison County Resident
It was a good experience shopping at this Mazda. I was able to test drive a few cars on my own on different occasions before buying. Nathan Palacios was my salesman and he was wonderful. While trading in my car, we ran into a hiccup that he took care of right away. Also, I was sent home with a similar car that I was purchasing since mine wasn't in stock and had to wait for it to be driven down, so that was nice of them. Overall, it was a good experience and I would highly recommend seeking out Nathan Palacios as your sales guy.
Lana is thoughtful and cares about her clients. She seemed extremely proficient and organized with extra attention to detail. Thank you for the wonderful experience
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