Routine service on both my Lincoln vehicles went smoothly as expected. The Service department is friendly, competent and knowledgeable. They provided me with expectations of what was going to be done, kept me informed of any additional service needed at that time or in the future and completed the check out process with a thorough explanation. Randy, Sherry, and the whole service and technical crew do an excellent job of keeping my vehicles in great shape.
I am always treated so well when I bring my car in for service here. The service personnel are so very friendly and explain everything they are going to do on you vehicle and keep you posted as to when to expect it to be finished. They waiting area is very nice, with complimentary water and snacks.
Sara L. in Service is a gem! She always greets us with a smile and treats us like family (we are a Mini family, purchased 7 from this dealership) . I took my car in because it was due for service and a few other issues. Sara immediately assigned me a loaner so I wouldn’t have to wait. Sara texted me on the status of my mini and informed we when the repairs were completed. My car was ready the next day. Fast service! Great customer service! I highly recommend Mini of Fort Myers!
Cheryl did an excellent job helping me with understanding repairs and controls on my vehicle. Had major electronic problem and repaired quickly. Loaner vehicle policy very good. Trouble only with towing service told 1 hour wait wa 3 hours
Had a 60,000 mile service and additional work done
by Brad O from Naples FL
October 3, 2018
We have been coming to this location since we moved here in 2013 and have had excellent service by Justin and now Scott Moessner! They really follow up and make sure everything is done right! Thank you Thank you!
MY SALESMAN, DAVID KERN, WAS SO HELPFUL IN HELPING ME CHOOSE MY NEW 2019 LINCOLN MKC. HE SHOWED ME THE ADVANTAGE TO LEASING AS AN ALTERNATICE TO PURCHASING. HE EXPLAINED DEPRECIATION AND ANSWERED MY MANY QUESTIONS. I ALSO HAD LESLIE SASS HELP ME WITH MY SON’S QUESTIONS. THEY BOTH MADE THIS AN EXCITING VENTURE FOR ME.
My first time at Germain Lincoln for service. I was assisted by Cheryl Rehkopf who was a supreme hel, courteous, caring and efficient. I will be back...
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