I needed to follow-up on my previous review and say that Cavalier Mazda stepped up to the plate and paid me the difference between the diminished value and full value trade in. They proved to be a stand up business/dealership. Thank you Cavalier for doing the right thing.
Brought my Mazdaspeed Miata to Scott & his team for hard to find automotive problems (3). His technician, Jason, did a great job replacing fans for my A/C fix, found a pin hole in a vacuum line & Mat repaired a slow leak in my tire no one could fix. Scott is an excellent service manager and very knowledgeable in the field. His customer service team also excellent. Scott also supports our local Mazda clubs and keeps involved with them. Also, great pig cooker.....Will continue to have them take care of my service/repair needs & would highly recommend purchasing a car from their dealership! Bill Davis
I had really good experience at Cavalier Mazda. Fred was great. He was very knowledgeable and patient with me. He made sure I got exactly what I wanted, and was able to offer me a pretty good rate as well. He wasn't pushy and never made me feel pressured. Fred worked around my schedule and saved me a ton of time. I am very pleased with the quality of service I received and I absolutely love my new Mazda3.
I haven't bought a new car by myself in over twenty years. The salesperson Mike Barnett was patient, informative, and helpful. The 2018 Mazda has great gas mileage, excellent handling, the right amount of bells and whistles, and the color reminded me of my cousin's 626 from 1985. My trade-in was in not so far condition and they made an offer I could not pass up.
I was in the Chesapeake VA area for two days to get a car in preparation to move from NYC, and Tim made the experience quick, easy and hassle free. He gave smart advice on insurance, and connected me with his local Geico insurance while I was test driving the vehicle. Everyone was so friendly, and I would recommend Carlotz for the next automobile purchase.
I needed a good, used car, but I didn’t think I would qualify for a loan. Not only did Anthony get me the car I wanted, but he was able to get me a loan through Chartway! He took most of the day making arrangements so I was able to drive away in a new car! I was so happy and excited! I LOVE my new car and I love Anthony and Brooks Powell! This is the BEST used car dealership to do business with! I highly recommend it!
This was our second time working with Geoff. He is great! He really goes above and beyond for his customers to make sure you get everything you want and need in your next vehicle. Definitely recommend him to everyone!
I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best.
Hyman Bros made my car buying experience wonderful
by Mhubbs003 from DealerRater.com
June 30, 2018
The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle.
I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem!
Cleon Skinner is hands down the best service manager I have found of all the dealerships I've been in. He's kind, helpful, knowledgeable , and a pleasure to deal with. I live over an hour from this location. As long as Cleon is there, Hyman Brothers will be my choice of dealership.
January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter???s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas???s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.
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