Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 1, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
I recently purchased a vehicle from Jeff's. The experience was the best one I have ever had at a dealership. They were not pushy and I felt very comfortable. I will definately be buying all my vehicles to Jeff's and would highly recommend. Neko and Howard were wonderful! I could not have been mire pleased with the service I received!
Hands down the best vehicle buying experience ever. Got right down to the finances after I liked the vehicle and made buying a breeze. Was greeted with exactly what I wanted for my trade and the right rate. Truly an A+ experience. Drove 2 1/2 hours to get there and would do it again in a heartbeat. I dealt with Howard and Ben, knew exactly what they were talking about and made it a great experience. I will highly recommend them and their dealership and keep them in mind for the future. Top tier sales, dealership, and unbelievable vehicles. I purchased a 2017 Toyota 4Runner.
Spent 2 days, 5 hours total to get myself into a new to me car. I had an idea of what I wanted and AP Moore worked with me and the financing department to get me out of there. Great experience overall!!!
Hands down the best car buying experience I've ever had! Sean was Very friendly, professional, and organized from start to finish. There were NO hassles, headaches, or drama with this deal. Thanks again to everyone at Kia of Alliance.
Akron Auto Sales was the best dealership to buy my used car. Dave and Rachael were great, honest and helpful. The car was not inspected yet by their mechanic. So I gave the deposit and in a few days I got a call from Rachael that the car is ready to pick up. I was explained of what was OK with the car and what was fixed and replaced. Next day I took the car to my mechanic and he said that the car was in such great shape that it was a great deal. I normally do not write reviews, but I received such wonderful customer service that I would recommend this dealership to anyone. Great service, great staff, and overall I am extremely satisfied.
Thank you again Dave and Rachael
Contacted by sales rep soon after Internet request. Proceeded with location of unit, video by text, and quote. Received estimate of trade-in by text communication. Scheduled pickup time for delivery. Greeted by sales consultant who handled the transaction professionally. Lease completed at agreed upon quote. Wife and I are pleased with our Akron Mercedes-Benz experience.
Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week
I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.
I need to take my first review back,since the review all issues and misunderstandings have been resolved! I do like the vehicle Ileased there were some misunderstandings thatI was not aware of ...
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