Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Keith in sales is top drawer, he found the vehicle with the options that best suited our business, and gave us all the information we needed to make a comprehensive decision - with out pressure to buy. He then turned us over to Coleah in finance , for a seamless close to our purchase. Nice job MB Seattle, we will be back.
We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
Service Agent, Chris Santiago, was very helpful and pleasant to deal with — he patiently took the time to answer questions and explain procedures, never making us feel pressured — others encountered in the process were equally pleasant and helpful — overall, the service and repairs provided were completed ahead of schedule and much to our satisfaction.
Survey questions are being asked about quality of repairs when in fact only five miles have been driven since done so not sure if everything is really fixed yet or not! However, having said that, I must commend the Service Technician (Ryan Kingsbary) for his help and knowledge.
I came to Mercedes-Benz of Tacoma in the beginning of October and I was greeted by Augustus in the sales department. He took the time to listen to what I was looking for and took me around to show me different cars that might work for me when I am ready. With every other car buying experience I’ve had, if I would have told the salesman that I was not ready to buy they would not have given me the time of day or would have been so pushy. But this time was so refreshing. Will definitely go through Augustus and Mercedes of Tacoma when I am ready!
I went in for my annual maintenance. I was expecting them at least to clean the interior of my car. I also felt that the service manager was more interested in upselling the service. I also do not understand the wait to talk to the service manager when picking up the car. I just wanted to pay the bill and leave. You will have to wait if your service manager is with another customer or on the phone.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
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