Mr. Michael Lavrenchik was simply a pleasure to work with. His friendly, professional approach through the process was refreshing and appreciated. He was very knowledgeable and thorough going over our car's functions, etc...very helpful! I most certainly will be a returning customer!
Today I took delivery the third car our family has purchased from M-B of Hagerstown. Everyone was extremely helpful and courteous. Mike Lavrenchik went above and beyond to take care of us from the vehicle ordering process, in-process updates and the final instructions on how to use my new AMGE63S. Tony Mills was very thorough ensuring I understood all aspects of my financing. The service manager Adam Himmelwright was also very thorough helping me with options for winter tires and doing an outstanding job preparing my car. I can't say enough positive things about this dealership and the people who work there. Buy your Benz from M-B of Hagerstown!
James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave me the time that I needed to make various decisions. James also took the time to fully explain and demonstrate driving features of the car during the test drive. He was very knowledgeable about the car and did a great job guiding me through the car???s information/entertainment system and convenience features. Thanks James!
Salesman very helpful and knowledgeable. Not pushy or overbearing. Let me make the choice which was right for me and my family. I was considering a number of makes and models, including others which are typically more affordable than MB. I was pleased to find a very reasonable price on a very good car. I commend salesperson, Barry London, sales manager, Justin Harbert, and finance staff, also. I would recommend MBH to others.
by Jeanne Rhodes, CEO, J&J Health Enterprises, INC. from Hagerstown, MD
November 3, 2018
My family has owned 4 Mercedes-Benz automobiles and the service remains SUPERIOR!! I feel that not only the service but the quality of work is also outstanding. I always feel very confident that my car is in excellent running condition when I bring my car in for it's "Checkup". This means so much to me because I have a long trip to my business every working day - I always feel very secure with the "Mercedes-Benz Team" taking care of my Mercedes!!
The only reason I am only giving a two for customer service may seem silly to you but not me. I dropped the car off Sunday night and completed the form with my name on it and information to call my cell number related to repairs.
When the service advisor called he immediately asked me if he should call my husband to discuss the repairs needed. I was actually offended considering its my car and I signed the envelope in the drop box to contact me not him. I also paid for the repairs not him.
Just kind of feels that in 2018, women would be valued as customers. I did tell the rep as politely as I could that I thought he was a chauvinist . I am an independent thinker with much knowledge and do not need a husband to represent me when it comes to decisions about my car.
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
I bought a BMW 650Xi from AJ. He was good an answering questions fast and never pushy. I had the car shipped which made me nervous with out ever seeing the car but the 10 return policy gave me the confidence to try. AJ was great in following up and when one of the tires was damaged and we missed it or in shipping he agreed to replace it. They really went above an beyond to make sure that the car meet expectations. There were a a couple small issues like a knob that didn't turn well that the original warranty covered but if it didn't I am confident they would have taken care of it
I worked with AJ and the Tricars team to buy a used Infinity Q50. Overall great experience. They replied to my inquiry within hours and the next day I was at the dealership and drove away with my new car. AJ made the whole process easy and quick. The cars at Tricars seem to be of great quality. I have had my car for a month now and have had no issues, they even had new tires on the car.
Got caught in the holidays trying to buy a car I found online @ elite auto brokers. I spent a week out of town but was told to rest asure the car I wanted would be placed on hold inspite of other coustomer being interested in the same vehicles. Needless To say after spending another week getting my paper work in order they remained true to there word and assisted me in all my needs. They also have some of the hottest cars at very competitive rates. I generally trade up every few years and they will always be my first start . Thanks Elite Auto Brokers
No pressure, high quality sales support and great car buying experience. Bought a BMW 535 GTS from Steve and would do so again. Can???t stress do your research online, visit other dealers and then come here last ;-)
John was great in making my purchase a bit easier. They promised to bring car to me in VA and get moonroof deflector installed and neither happened. But, they did pay for an Uber to bring me out to them. Ended up missing work :( and stuck in rush-hour traffic but love my car!
This dealership is phenomenal! The level of customer service is off the charts.
I spent several weeks trying to decide on a vehicle that would best suit our needs.
My husband is a Disabled Veteran so many things had to be considered.
Patience and understanding with everyone I spoke to.
I would definitely refer this Dealership!
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