The entire experience exceeded my expectations at every level! The diagnosis and explanation were presented in a way that I understood exactly what was wrong with my car. Every single one of the staff members were professional, polite and respectful!
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
Couldn’t have been any easier and more professional. Nick was extremely accommodating. Knowledgeable and guided me through the process and got me in the exact vehicle I was looking for. Would recommend anyone looking for a Mercedes to go see Nick Malena.
Very professional courteous and attentive service from our salesman along with excellent showroom experience and first class treatment from everyone. I would recommend this dealership to anyone and it matches the expectations you would have with a name like Mercedes.
Rick provided a package of information about the SLK350 I was interested in purchasing in less then 24 hours after my initial contact. Subsequent email and phone conversations made me feel comfortable that the car and paperwork would be ready when I was able to get to the Dealership on a Sunday. This was very important to me since I was coming from Montclair NJ, a distance I did not want to travel again if there were any issues. Rick also handled a somewhat minor problem with the Service Dept car prep to my satisfaction.
I’ve never had a more enjoyable experience purchasing a vehicle. Everyone was so helpful and beyond professional.
Jeff Marshall went above and beyond. He answered every question asked and I was able to get into a beautiful new vehicle with ease. The general manager William(Bill) Riedel was a true gentleman constantly checking to make sure I was being accommodated and happy with my future Purchase.
Overall, I cannot say enough about this dealership.
Paul DiMicco and Rob Picone are my go to guys always over the past 10 years. New Cars with Paul and all my services with Rob. 10 stars all the time. Bill Reidel, GM is a 1st class guy. Would NEVER go anywhere else EVER.
First class loved how they treated me like I was their #1 p
by Rangers from DealerRater.com
November 25, 2018
I really enjoyed the communication they had with me and I felt that they really cared if I was happy which I was I felt like the dealership was the NY Yankees and I was their #1 prospect they were kind and I felt like I was the most important person in the room I told all my friends that the Dealersip was really first class and I would definitely recommend you I absolutely love the car and I feel the car was a great price
I and my boyfriend where shopping for a car my lease was up on my Acura I didn???t wanna purchase another one so we started looking. I just want to say shopping for a new car can turn into an unbelievable experience not in a good way. I looked at the Audi Q5 dealing with Audi I will never purchase an Audi car ever in my lifetime that said let???s MoveOn. My experience with competition Mercedes of Smithtown could not have been more perfect my boyfriend had purchased three cars prior from our salesman who had worked at Infiniti across the street competition let???s just say the salesman was top-notch honest from the beginning to the end with me working out with the car that I wanted Robert and finance was also great at his job everything was done very professional no hidden costs add a very enjoyable experience I recommend them highly on professionalism. We are enjoying our GLC 300 4 matic thank you very much Fritz we will be doing business again
This is the third Audi we've purchased. From the moment we sat down with Janet I felt assured we were going to be able to seal a deal. She listened to our needs, prior experience with other sales staff and explained everything. We were so satisfied with Janet that we did something we have never done before. We purchased and had our car delivered within 4 days. She not only explained how everything works in the car but followed up with us later to see if we needed any other assistance and told us to call anytime we needed anything.
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