I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
Saludos. I just want to thank Herman for his excellent customer service and support during the process of purchasing my first Audi. Based on this experience and excellent customer service I hope to continue our future business venture. Muchas gracias Hernan.. mi A6 esta vacanisimo...
Ok. So took the plunge and went to car max to buy a car. The main reason is they have a great selection of cars for good prices. The customer service was awesome and my buying experience was great. I would recommend anyone to go to car max as they make financing easy and you can see multiple banks offers right in front of you. They have a wide selection of cars that seemed to be very well priced. If you don't like any cars on their lot they can get one from another Carmax which is what I did. My only complaint is that 90% of the vehicles I looked at were very dirty in the inside. My car was not detailed there was food and trash In between my seats and dirt all inside. I mean they don't haggle on price or on appraisal shouldn't we at least get a clean car. Other than
The experience I had at this dealership could not have been better. The facilities are very nice. The staff extremely friendly and helpful. The buying process was very simple. I appreciated the honesty of the salesperson and the helpful information I received. I am a very satisfied customer. I expect to get the car serviced here as a result.
Don & Jessica are friendly & knowledgeable.
Needed to purchase a car for my college age son - found the perfect car/price at Pine Manor on Cars.com, took it for a spin and took it home. Car was prepped and ready; detailed & inspected -
Mr. Jim Munsey as stated on his business card is indeed a BMW Genius. He took all the time needed to explain details and operation of the vehicle I had selected. I never felt any sales pressure or rush to get through the process. After he completed his explanations and demonstrations the transfer over to Joe to complete the financing process was very smooth.
The best dealership experience I have experienced. If you are in the market for a BMW this dealership should be your first stop.
Very friendly , and well knowledged customer service staff you can depend on.
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