I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
Good process for buying a car, slow for signing final papers
by JesseHedges from DealerRater.com
December 5, 2018
The process of selecting a car and getting the purchase process started was excellent. However, when it came time to sign the final papers, and we had an appointment, we still had to wait almost an hour. With 2 kids in tow, this was a bit of a frustration.
Kacey was patient, polite, and very knowledgeable when we came in to shop for a new car. My husband has been a ford man since he was 16 and Kacey sold him on a brand new Kia! Kacey continued to give us great information and let he Kia's great qualities sell itself to us. We loved that Kacey let us take our time, wasn't pushy and allowed us to ask all the questions we needed to stay well informed on this big decision. Thanks for the great new car!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The buy here pay here program was a silky smooth process. Robert Taddario, Joe Fenoglio, and Tommy Rees were phenomenal in this process. I will be referring anyone to this program at Ray Skillman. Thank you again!!
Michael Sellers is the best auto specialist there is
by Michael_Weiss from DealerRater.com
November 25, 2018
If you go to Ray Skillman???s auto dealership and are looking for a great salesman go talk to Michael Sellers. From the moment we walked under the lot to the moment we bought the truck and drove off the lot Michael was there for us. He had the best attitude of any auto specialist/salesman I???ve ever worked with and I???ve had the pleasure to meet. We got a great trade-in and a great deal on a great truck.thank you Michael I will buy all of my future vehicles from you.
Great customer service! Pleasant environment and friendly people. All service options were explained to me in detail by Marshall. This made my decision much easier. A dealer is only as good as its service dept.
The staff at Ray Skillman Shadeland was great. Finally a car dealer that's not super pushy. I took a car for a test drive on a Thursday evening, but they didn't have the exact model I wanted on the lot that night. There was no pressure to sign any paperwork or make any commitments without seeing the exact car I wanted to purchase. I went back after they let me know the car was on the lot and it was much the same. The sales staff was very courteous and helpful without trying to guilt me into buying (which has happened at other dealers and makes me walk right out the door). I was pleased with the finance experience as well. Overall a great place to buy a car.
The guys were so helpful to me .They were making sure they listening to me on what I could afford and did not stop until they put me with a good car.Thankyou guys so much .The guys who Helped me was -Aaron Aff & Christian Sauvajot.Thankyou young Men again I was made at ease with you.I have been telling everyone about you 2.Merry Christmas to you Both.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
Cody was our sales person and laughed right along with us around every turn and bend through the process. The rest of the team we encountered were just as great. For a time that can be pretty exciting yet stressful they all attempted to make it the least stressfull they could. Cody and the rest of the team were very accomidating when our minds changed or found ourselves in over our heads...and best of all...no pressure to buy something we couldn't afford just to make a sale. If we said it was beyond our budget they worked with us to find something we were going to be happy with that was within our budget. Great Job guys!!!
Juan Is Very Help And Very Professional. He Is The Best And Honest. Highly Highly Recommend Everyone To Go See Juan When You Are Looking To Purchase A Vehicle. SUPER AWESOME EXPERIENCE........ THANK YOU ALOT JUAN. HAPPY CUSTOMER LARRY MURRAY
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