Scheduling the appointment was simple/convenient, staff at the dealership(service team) alerted me to the recall item and were able to complete this work in addition to the initial items I had requested .
The sales rep was good, but I felt hostile. After paying everything in the finance room I came to know I need to pay additional around USD 1400 extra for some DMV tax etc that was never communicated to me before my 3000 out of pocket should cover everything. This is my third consecutive lease from Nissan Finance and I never had this kind of experience. The finance guy tried to push me to pay the amount and keep changing my monthly instalment. But when I decided to break the deal he was able to adjust that amount but still, I need to pay additional around 300 for some DMV work etc and my monthly payment still went up by around 1 dollar what I promised before. I guess this entire thing was a setup and they try to get this additional cost recovered from you. Very disappointing.
Larry gave me the immediate impression everything would work out well, I believe it will, Ed the manager also gave me that impression and it has. Carlos, convinced me the extended warranty would be a good investment. Although the vehicle rides beautifully, it's nice knowing any problems will be covered.
Slim was a great salesperson and so easy to work with in leasing my new rogue. He was very through in all his explanations of the new improvements and features since my last rogue. I also appreciate the manager Amir and Carl the finance guru for being honest and helpful in selecting my new car.
Speed, thoroughness and friendliness of customer service. Steve and Paula were really helpful and generous. Everyone was really knowlegable about the vehicle. Steve was great about the tires and pricing. He saved me money in the end.
I was appreciative of the dealership offering my a ride home while I waited for my car. My car needed a lot of work and the dealership drove me home so I did not have to wait in the lobby for an extended period of time.
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