The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
by Rev. Walter D. Jackson, III. from Elkridge, Maryland
December 4, 2017
I came in for a new clutch. The service dept. person I spoke to was more than fair. He told me the repairs was more than the value of the car. I decided to buy a new car. I was directed to John Wyatt. He was excellent. He was professional, considerate and well - informed. He helped me pick the right car for me. I am very satisfied. Thank You!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My car buying experience at this dealership was excellent! The manager really looks out for your best interest. He went over and beyond to make sure I left with the car I really wanted. All the staff are friendly and personable. Overall, great buying experience. Would definitely recommend to anyone!
White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Had driven 2 hours to a neighboring dealer under the pretense of buying a pristine 2015 Pathfinder. Got there and found I had been lied to regarding the condition. Called Nationwide and spoke to Bruce Bollino and told him exactly what I was looking for. He gave me an honest evaluation of a car on the lot that fit my description of what I was looking for. When we got to the dealership, there were no disappointments. Bruce was a breath of fresh air after dealing with the previous dealership down the road. He was honest, courteous, and helpful in every way. We traded in a Subaru Tribeca on the 2015 pathfinder and could not have been more pleased, both with Bruce and the deal itself. I would highly recommend Bruce to anyone looking for a good quality used vehicle and an honest salesman who still understands integrity and customer service.
Very satisfied with my recent buying experience I had with Christine at car Corp!!! She was very helpful and went above and beyond before and after the sale! She even checked up on me a couple times in the week after the sale and beyond!!! Never acted like she was being bothered Car Corp is a great operation with nice vehicles at great prices!! Thank you Christine and car Corp
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
I responded to one of the internet specials, and received useful email responses to my questions. I am so glad that Sven was available when I visited the dealership without an appointment. He was very honest, outlining what was available and possible benefits for me to consider.
Came back for another vehicle from T. A. Since I purchased before they gave me an even better deal this time. Have referred friends and trust auto showed great appreciation. Salesman David made the transaction smooth both times, not at the dealer all day like my past experiences.
We were ready to purchase another car and found exactly what we wanted listed at Trust Auto. We called and spoke with our salesman, Art and he said it was still available. The car was beautiful...inside and out! There was minor wear on the wheels and Art made arrangements for it to be repaired. The wheels look perfect now! We couldn't be happier with our purchase. The purchase couldn't have been easier! Everybody there was so nice....Thank you, Art!! Thanks also to Alex, Nick, Russ and Fred!! If you are considering another vehicle....you owe it to yourself to trust the great folks at "TRUST Auto"!!! ~The Farrell's
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
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