Very smooth process purchasing my new vehicle. Very courteous and gave the best deal possible. Applied all rebates and incentives. Stand behind their products! Great staff!Sales representative Justin sales manager Jose are a father and son duo and great at what they do!
The customer service experience was incredible. I would like to mention who was part of that team, Jim Desimone, general manager, Nicholas Duque Bdc rep, Marc Labow my sales consultant and finalizing it with Marcelis Harris in finance.
Great job guys!!! Can't thank you enough.
Please don't hesitate to visit this dealership.
Nissan of Stanhope.
Im sure everyone has bought a car and expects to get screwed or some kind of games to be played. I know I have been through my share. But my friend told me about Lynne's Nissan But now its Nissan Of Stanhope. Said to stop there and ask for Jose Gonzalez or Gary and they should help me out. So I did and I am pleased I reached out, Gary listened to everything I said and made sure I got what I wanted. He didnt rush me, pressure me, or anything like that just a quick and easy process to find the car I wanted and no last minute changes. He stayed with me the entire time and made sure I was happy. Thanks guys ill be recommending you to all my friends and family. Talk to you in three years!!
The sales department was absolutely amazing. They were very helpful and I felt no pressure to buy. That being said the service was so exceptional that I did buy my car from them and the financial guys were just as competent and attentive. My experience with the service department has been unmatched. The service department head Jamie and my service representative Anthony treat every customer like they are their most important customer. They both kept me very well informed and have gone out of their way to put me at ease. As a mother of two young children, their ability to keep me updated and get me in and out as quickly as possible has been amazing. I wouldn't go anywhere else for cars or service.
I contacted Nissan of Stanhope regarding a vehicle they had listed on Cars.com. Michelle from the dealership emailed me right away regarding my inquiry. I explain my buying situation and told her that it would be a week before I would be able to dive the 2 hours to the dealership to see the vehicle. Two days before my scheduled test drive, I checked my Cars.com saved listings and the vehicle at Nissan of Stanhope was unlisted. I emailed Michelle and she informed me the next day after doing some research, that in fact the vehicle had already been sold. So, unfortunately I never made it to Nissan of Stanhope to purchase a vehicle. Michelle was very pleasant to work with. I was disappointed that I didn't have the opportunity to visit the dealership.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
When I started my search for a new vehicle on line, Alexis was very helpful in getting me the information I needed to make an informed decision. I asked her not to overwhelm me with phone calls, text messages, etc. and she didn't. She simply provided the information I needed and told me when I was ready to contact her. Once I arrived at Global I worked with Riley who had a good energy about him and was very accommodating in showing me a few vehicles that I was interested in. We did a test drive, worked out pricing and I left there with my new 2019 Chevy Equinox. Overall a great experience. I have bought vehicles from Global before and will continue to go back in the future.
Scheduling the appointment was simple/convenient, staff at the dealership(service team) alerted me to the recall item and were able to complete this work in addition to the initial items I had requested .
Came in looking for a 2018 Jeep Grand Cherokee, there weren???t many left, RJ helped me find one of the few left that matched what I needed, the price was right, too. Come to Rt 46 for your Jeep Chrysler and Didge needs.
We had an excellent experience dealing with Manny U. for the purchase of our certified preowned Honda Pilot. Manny was very knowledgeable about Honda, and this vehicle in particular. He was courteous, professional and upbeat - a pleasure to work with. We highly recommend Planet Honda of Union, NJ and Manny to our family and friends, and we would be happy to return in a few years for our next purchase. Warren & Maryann S
These guys do a great job making sure I get my service needs met. I am particular about dealers sticking to their warranty and that's one of the best 'features' of Fette. I never get a hard time about warranty claims. They always have a loaner waiting for me. Would by from them again.
The process was good, they know about their business but you gotta be careful in all the fees and expenses that are not disclosed at first. They tried to help you whatever is your situation but just don't feel pressure to take a rush decision
This was my second time visiting Nissan of Hawthorne. The first experience was subpar- but this second visit is what prompted me to write this review.
Many months ago I expressed my interest in purchasing a new car. The reasoning was because I had a bad taste of my previous car-buying experience and wanted to start fresh. I didn't know why I was paying the amount I was paying and I just felt uncomfortable the whole time. I was referred back to the sales department to Bader.
Not only was Bader welcoming and knowledgeable, but he made me feel like I wasn't just another sale. I was a person with an experience he wanted to improve. I gave him my background of my car-buying experience and he ensured me he would do everything he could to get me the best deal.
He was very transparent about the price of the vehicle I was interested in purchasing. He gave me the breakdown of everything. He didn't do anything without me giving him the OK first. This was a huge aspect for me. Before, I felt like I didn't matter. But this time, I was in total control.
Working with Bader was Ahmed. He told me all the specs about the car, answered any and all of my questions, and was super personable from the moment I walked through the door. He listened to all of my awkward rants with a smile on his face. He personalized my experience so much that I felt like I left with a new friend! I could have not asked for a better sales experience with these two individuals. Please-- asked for Ahmed and Bader when you walk through the door. You will NOT regret it!
After that process, I was sent to see the finance guy. Previously, I felt like I was signing my name for hours on end. This time, Enrique made the process SIMPLE and TRANSPARENT. I was in there no longer than 5 minutes.
Overall--the new management at Nissan of Hawthorne blew me away with its kindness, patience, and knowledge. I am so pleased with my purchase that I will continue to go to this dealership for life!
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