I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
My experience with purchasing a used vehicle was the best. They were very cordial, friendly and professional. I would recommend this dealership to everyone. They have a great inventory of vehicles to choice from.
Kelsey was super helpful with helping me find an affordable SUV in my price range, and stayed late in order to help me fill out all of the paperwork.
The dealer also make sure that any issues that I found with the care were completely fixed before I drove it off of the lot. Great experience overall!
Coming from out of Connecticut to buy at Greentree.
by Snowy1628 from DealerRater.com
December 5, 2018
I drove from outside of Connecticut to purchase a truck at Greentree Toyota. Throughout the whole process the staff at Greentree were very knowledgeable and willing to help. With me coming from out of state there was some extra work that had to be done on my end, that I never had to do on purchasing a vehicle before. Everyone at Greentree Toyota was sympathetic to all the extra work I had to do on my end to make this deal possible and therefore gave me a great deal right off the bat that did not require any haggling over to attain.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Wow...what a relief!
I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol
To clarify I knew ...I didn't hit people or property because had clear view as making turn.
Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed
As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol
And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor.
So obviously I'm anxious to get mirror fixed...quickly.
Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)...
Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible ..
Not to cry poverty but new I had very little ...64.14...lol
in checking ....and credit cards tapped
Very tired when I got home so decided to forget till tomorrow morning.
Got up early and did some research on side mirror repair...glass, entire unit etc etc...
Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism ..,
Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself ....
Then self doubt set in ...lol...would I make it worse ...would glass fall off
I needed wanted professional help! For my car..lol
Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love.
But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair .
All right I'll get to point!
Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ????
Alright I'll finish ....
So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set.....
Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):)
Definitely my hero...
And this is consistent with all my dealings with them...
Gary ....off the charts fabulous...Kevin ...awesome...
Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor
I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)
Nissan City has fully lived up to its advertising claims – and the claims are far from modest. I’ve gotten two new cars from them over the years. I’ve either dealt directly with or met a number of their staff. They are honest, professional, and down to earth. There is no pressure to buy and purchasing is a straight forward and a pleasant experience. They don’t play games with numbers or your head. Their only trickery is to create a return customer out of you. The service department, particularly Service Adviser John, could not be more personable, knowledgeable, or conscientious. He treats you like you drive a Rolls, and the mechanics are the best. Steven Vazquez, now in charge of used vehicles, sold me my first new car and earned my respect for his honesty and integrity. Jonathan Morales assisted me in my most recent purchase of a new car and did a fantastic job. Kudos to management. Quality does not come easily.
Shawn Hutton was my salesman. He took my daughter and I out for a test drive immediately. He gave us all the details of the Nissan Rogue S we were interested in. He even educated us on what a certified vehicle was and all the perks of getting one.
I felt like I was in good hands and although I didn't get the car I will surely return for he was kind and I feel he had my best interested at hand. I have referred friends and family to him.
I went to Nissan City with a specific car/model that I was interested in! They happened to have it on the lot and I took it for a "test drive"! My car salesperson, Shawn Hutton, went "beyond the call of duty"! We went over the financial paperwork, etc. and long story short, I went back the following Saturday to pick up my new 2018 Nissan Rogue SL! Shawn spent almost two hours going over everything in the car and would not let me leave without me feeling comfortable! He is an exceptional salesperson and I would highly recommend him to anyone looking for a Nissan! I have had my car for a short time now and I love everything about it. Most importantly, if I have any questions about the car, I know I can contact Shawn with any questions I might have...he is an asset to Nissan City in Port Chester, NY!
I dealt with Debbie at Nissan buying my first car. She did a fantastic job! I got my car in less than a week. Excellent customer!! Best customer service I have gotten in a long while.
I would recommend my family and friends to Debbie at Nissan in Port Chester. I'm loving my new car and driving in comfort daily.
After my car suddenly died in a meeting a new car quickly and painlessly I found smart by on line and decided to give it a try. I tried many other places 1st and was met with rudeness and lack of empathy for my situation. At smart buy it was just the opposit everyone was friendly,patient and professional.Great job guys!!! Thank you!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Albert was the sales associate that I had the pleasure of working with and I sincerely mean that. I had my 8 year old son with me and he was patient and pleasant through the entire experience. I’m very used to feeling pushed and pressured when car shopping but I did not feel that way at all. Jamall the finance manager was very understanding that my son was with me so he helped to expedite the process and get me out of the dealership as quickly as possible. I would highly recommend this dealership and these individuals in particular.
The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
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